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Help Desk Analyst I

Visium Resources, Inc.

Clayton, 27

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JOB DETAILS
SKILLS
1st Level Support, Analysis Skills, Android, Candidate Qualification, Channel Support, Communication Skills, Computer Networks, Consulting, Customer Experience, Customer Relations, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop Hardware, Desktop PC, Detail Oriented, Drug Manufacturing, Email Technology, Establish Priorities, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Laptop PC, Lift/Move 40 Pounds, Maintenance Services, Microsoft Active Directory, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Product Family, Microsoft Windows Azure, Microsoft Windows Desktop, Microsoft Windows Operating System, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, Network Connectivity, Organizational Skills, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Printers, Procedure Development, Safety Process, Safety/Work Safety, Service Level Agreement (SLA), Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Delivery, Technical Support, Time Management, VPN (Virtual Private Network), Wi-Fi, Wireless Communications, Writing Skills, iOS
LOCATION
Clayton, 27
POSTED
3 days ago

Introduction
Visium Resources has been asked to identify qualified candidates for this Help Desk Analyst I position. This position is a contract opportunity and will be on-site in Clayton, NC. Only local candidates will be considered.


We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support for end users at a large pharmaceutical manufacturing campus in Clayton, NC. This role serves as the primary point of contact for IT support requests, assisting employees with everyday technology issues while delivering exceptional customer service.

The ideal candidate enjoys helping people, communicates professionally, and possesses strong troubleshooting skills for Microsoft desktop environments. In addition to technical support, this position will serve as the primary IT contact for escorting external vendors, consultants, and technology partners visiting the campus, ensuring a positive and professional experience.

This is an excellent opportunity for an entry-level IT professional looking to build experience in a corporate enterprise environment.

Key Responsibilities

  • Serve as the first point of contact for IT support requests via phone, email, ticketing system, and walk-up support.
  • Troubleshoot and resolve Microsoft Windows desktop and laptop issues.
  • Provide support for Microsoft Office applications including Outlook, Teams, Word, Excel, and PowerPoint.
  • Assist users with password resets, account access, and basic Active Directory requests.
  • Install, configure, and troubleshoot desktop computers, laptops, monitors, docking stations, printers, and peripherals.
  • Diagnose and resolve basic printer, wireless connectivity, and network connectivity issues.
  • Set up and deploy new computer equipment for employees.
  • Escalate complex technical issues to Level 2 or specialized support teams when necessary.
  • Document incidents, service requests, and resolutions within the IT ticketing system.
  • Maintain accurate inventory of assigned IT equipment.
  • Follow established IT procedures, service level agreements (SLAs), and security policies.
  • Provide professional, courteous, and timely customer service to all employees.

Partner & Visitor Support

  • Serve as the primary IT contact for visiting vendors, contractors, consultants, and technology partners.
  • Escort approved visitors throughout designated campus locations in accordance with company security and safety procedures.
  • Coordinate visitor access with internal departments.
  • Assist vendors with IT-related setup needs during onsite visits.
  • Represent the IT department professionally while maintaining a positive customer experience.




Qualified candidates would have the following:

Support of Microsoft Office 365 applications.

  • Familiarity with desktop hardware, printers, and peripheral devices.
  • Basic understanding of computer networking, including:
    • TCP/IP fundamentals
    • Wi-Fi connectivity
    • Network printers
    • VPN basics
  • Experience with ticketing systems is preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to prioritize multiple requests in a fast-paced environment.
  • Ability to walk throughout a large campus while escorting visitors and supporting end users.

Preferred Skills

  • Microsoft Windows 10/11
  • Microsoft Office 365
  • Outlook
  • Microsoft Teams
  • Active Directory (basic user administration)
  • Azure Active Directory (preferred)
  • Printer troubleshooting
  • Desktop imaging and deployment
  • Basic hardware repair
  • Mobile device support (iOS and Android)
  • Basic networking fundamentals

Soft Skills

We are looking for someone who is:
  • Friendly, approachable, and customer-focused
  • Professional and dependable
  • Patient when assisting non-technical users
  • Organized with strong attention to detail
  • Comfortable interacting with employees at all organizational levels
  • A strong team player with a positive attitude
  • Eager to learn and develop new technical skills

Physical Requirements

  • Ability to walk throughout a large campus during the workday.
  • Ability to lift and move computer equipment weighing up to 40 pounds.
  • Ability to work at a computer for extended periods.
  • Ability to occasionally bend, kneel, and install desktop equipment.

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company"s success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

About the Company

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Visium Resources, Inc.