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Help Desk Administrator III

Sekisui Aerospace

Renton, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Accidental Death and Dismemberment (AD&D), Aerospace and Defense, Communication Skills, Computer Systems, Customer Satisfaction, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, E Programming Language, Employee Assistance Plan, Establish Priorities, Federal Contracts, Federal Government, Hardware Installation, Help Desk, Help Desk Software, Homeland Security, Identify Issues, Insurance, Local Area Network (LAN), Manufacturing, Manufacturing Automation, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Administration/Management, Network Cable, Network Management Software, PC Hardware, PC Software, Problem Solving Skills, Security Protocols, Social Security Administration, Software Installation, Software Upgrades, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Technical Support, Test Design, Time Management, Tuition Reimbursement, United States Citizen, User Account Administration, Virtual Machine (VM), Wide Area Network (WAN)
LOCATION
Renton, WA
POSTED
30+ days ago
We are continuing to grow! We are currently accepting applications for an upcoming Help Desk Administrator III position at our Renton location.



Location(s): Renton, WA

Job Type: Fulltime; Non-Exempt



Benefits:

Medical (free employee-only coverage and low-cost options available)
Dental, Vision, Prescription
Life and AD&D Insurance
Company Sponsored 401k with Employer Match
Employee Assistance Program
Wellness Program
Tuition Reimbursement
Employee Discounts
8 Paid Holidays plus closed (with pay) for a week during the winter break!
15 days per year accrued Vacation/Sick time. Accrued time is available to use immediately!



Pay Range: $29.80/hr. - $39.90/hr.



Position:

The Help Desk Administrator III provides internal IT support for the company and serves as an escalation point of contact for the IT organization.



Responsibilities:

Respond to end-user phone, email, chat, or ticket requests for support to resolve basic computer, application, system, device, access, or performance issues.
Utilize product information or solution database to research, troubleshoot, and deliver solutions.
Advise users on the methods, steps, and actions to resolve and avoid future issues and provide documentation as needed.
Document incidents using help desk systems or tools.
Escalate problems to appropriate levels or teams to achieve issue resolution.
Support installations or upgrades of software or devices, set up user profiles, or reset passwords.
Fulfills all service level standards for response time and quality.



Required Qualifications:

Proficient in diagnosing and resolving complex network issues, including LAN/WAN troubleshooting, TCP/IP, DNS, DHCP, etc. Able to provision Meraki access points and switches.
Able to perform advanced configurations in Active Directory, Azure, and M365. Capable of configuring user accounts, mailboxes, permissions, and access. Proficient in on-premises Group Policy, File Shares, and DFS.
Advanced understanding of Intune, Windows Updates, and Mobile Device Management. Proficient knowledge of Intune device groups and configurations. Ability to manage Windows Updates on end-user devices.
Able to create virtual machines to specifications, understand virtual networks and storage, and monitor.
Experience with network monitoring tools and software.
Proficient in creating comprehensive documentation for complex procedures and solutions.
Communicate clearly and proactively with stakeholders at all levels, including technical teams and management. Clearly communicate next steps to users and actively manage customer expectations.
Proficient in implementing and maintaining security protocols and procedures.
Skilled at multitasking, prioritizing tasks (tickets vs. projects), and meeting deadlines consistently.
Must maintain 40 hours of documented training each year.



Education:

Associate degree (A.A.) or equivalent from a two-year college or technical school.
A combination of related experience and/or training may be used in lieu of education.



Preferred Experience:

Two years of related experience.
Proven experience as a help desk technician or other user support role.
Experience with Network cables; test, troubleshoot, and terminate network cables.
Good understanding of computer systems, mobile devices, and other tech products.



Additional Eligibility Qualifications Certificates, Licenses, or Registrations:

A+ Certification
ITIL Certification



Computer Skills

Strong knowledge of PC hardware and software - installing, configuring, diagnosing, and troubleshooting.



About Us

For over 30 years SEKISUI Aerospace has been designing, testing, and manufacturing composite products for the aerospace industry. With complete customer satisfaction as our focus and through the relentless efforts of our skilled employees, SEKISUI Aerospace has achieved and continues to maintain an unequaled level of performance.



Our consistent delivery of high-quality products demonstrates our intent, integrity, and dedication to our customers and to our reputation as a manufacturer. We will continue to insert intelligent automation into our manufacturing facilities, which will continue to drive the future of flight well into the next century.

Learn more about us here: https://www.sekisuiaerospace.com/about

View all our job postings here: https://www.sekisuiaerospace.com/careers



Pre-Employment Drug and Background Screenings

SEKISUI Aerospace is a Drug-Free workplace. Pre-employment drug screen required.

Any applicant selected for this position will be required to submit to a background screening.



Equal Opportunity Employer

SEKISUI Aerospace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



People with Disabilities

SEKISUI Aerospace is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the human resources department at the appropriate SEKISUI Aerospace manufacturing site.

Please call if you need an accommodation:

Renton Operations, Corporate Headquarters: 425-235-2750



E-Verify Statement

SEKISUI Aerospace is a federal contractor and is required to participate in the federal government's E-Verify program. E-Verify allows us to confirm the employment authorization of newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification within three days of starting employment. For information regarding E-Verify, visit the E-Verify site.



Export Control Requirements

This position must meet (ITAR) export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. *120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.



Pay

SEKISUI Aerospace is required by Washington law to include the salary range for this role when hiring a Washington resident. Pay ranges may be higher or lower for non-resident WA employees, based on the market data for their region, allowing us to pay employees competitively in different geographic markets.



Please note that the base salary information shown above is a general guideline only. Base salaries are based upon candidate experience and qualifications, as well as market and business considerations.



Our Values

The employees of SEKISUI Aerospace enjoy what we do and are dedicated to our seven corporate values. We promise to hold ourselves to these high standards and seek co-workers who are willing to join us in this task.







"Affirmative Action / Equal Opportunity Employer

SEKISUI Aerospace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."

About the Company

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Sekisui Aerospace