Billing, Calendar Management, Communication Skills, Consumer Assessment of Healthcare Providers and Systems (CAHPS), Customer Relations, Data Collection, Data Entry, Data Sets, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Healthcare Effectiveness Data and Information Set (HEDIS), Information Technology & Information Systems, Internal Rate of Return (IRR), Interpersonal Skills, Leadership, Licensed Practical Nurse/Licensed Vocational Nurse, Managed Care, Medical Coding, Medical Office, Medical Records, Medical Treatment, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, National Committee for Quality Assurance (NCQA), Performance Analysis, Performance Management, Presentation/Verbal Skills, Process Management, Project/Program Coordination, Project/Program Management, Quality Management, Registered Health Information Technician (RHIT), Spreadsheets, Staff Training, Vendor/Supplier Evaluation, WebEx, Writing Skills