Sign upLog in

Hearing Health Engagement Manager - Chicago

Cochlear Americas

Olympia, WA(remote)

Apply
JOB DETAILS
SALARY
$70,000–$73,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Audiology, Budgeting, Business Skills, Business-to-Business (B2B), Communication Skills, Community Development, Community Relations, Competitive Analysis/Strategy, Consumer Marketing, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Driver's License, Educational Evaluation, Embedded Systems, English Language, Expense Management, Follow Through, Geography, Healthcare, Hearing Impairment, Implants, Leadership, Market Development, Marketing, Marketing/Promotional Messaging, Medical Equipment, Meet Sales Quota, Mentoring, Miller Heiman, Multilingual, Presentation/Verbal Skills, Problem Solving Skills, Product Positioning, Product/Service Launch, Regional Sales, Regulations, Resource Management, Revenue Growth, Revenue/Sales Reporting, Sales, Sales Management, Sales Strategy, Sales Tools, Salesforce.com, Solution Sales, Spanish Language, Strategic Planning, Team Player, Technical Strategy, Territory Management, Time Management, Training/Teaching, Volunteer Management, Willing to Travel, Writing Skills, eCommerce, eCommerce Sales
LOCATION
Olympia, WA
POSTED
30+ days ago




Hearing Healthcare Engagement Manger (Internal title: Engagement Manager I)




Position Spotlight:



Preferably seeking candidates based in or near Chicago.
This position will support the greater Chicago area, Nebraska, and South Dakota territory for Cochlear, and candidates must live in the territory.
Willingness and ability to travel up to 60% of the time with overnight stays and weekends.
Candidates with hearing health background preferred.
Bilingual Candidates preferred.
Accepting applications until: March 23, 2026.

Change people's lives and love what you do!  Cochlear is the most recognized brand in hearing health care.



About the role 



The purpose of the Engagement Manager position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the greater Chicago area, Nebraska, and South Dakota territory for Cochlear. 



Key Responsibilities



Candidate & Professional Partners: Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners. The Engagement Manger has demonstrated solutions to sell Cochlear's product portfolio through nurturing of candidates and product launches. Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology. Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners. Manage, develop and inspire mentoring volunteers. Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone. This communication may include explaining device features and functions and Cochlear services to drive brand choice. Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate.


Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders. The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers). Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations. Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear's policies to ensure leadership sales reporting and provide a seamless customer experience. Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists. Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive. The Engagement Manager, coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices. Collaborates with B2B and CPNTM to support growth initiatives in the territory. Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers. Maintains a professional image when representing Cochlear Americas.


Business Acumen: Manages territory expenses to budget. Allocates appropriate company resources and planning to achieve territory sales success. Assists with developing and implementing quarterly strategic plans to achieve objectives. Submits territory information in a timely manner for the content of the territory month end report. Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory.



Key Requirements 



To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:


Required


Bachelor's Degree or equivalent Work Experience
2- 3 Years of Experience
Demonstrated ability to work independently with minimal supervision.
Ability to lift a minimum of 30 lbs.
Must possess a valid driver's license.
Depending on territory coverage requirements, must also have access to a reliable vehicle.

Willingness and ability to travel up to 60% of the time with overnight stays and weekends.

Preferred


Fluent in English and Spanish
Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications.
Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail.
Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audience
Demonstrated strong follow through on commitments and taking responsibility for actions and decisions
Approaches projects collaboratively, seeking varied inputs
Ability to identify solutions and challenge the status quo to deliver creative solutions
Proven ability to work collaboratively and positively in a team environment.
Ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and with cross functional teams


Total Rewards



In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.


Target Salary Range/Rate: $70,000 - $73,000 with a competitive annual Commission opportunity based upon experience and bilingual abilities.
Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.


Who are we?



Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.


For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.


Learn more about what our employees are saying about working at Cochlear: 


What excites you most about Cochlear's future?


How does your role embrace Cochlear's mission and purpose?



Physical & Mental Demands



The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary seated and standing position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.


The Engagement Manager must live in the territory. The work environment is fully remote with extensive travel and represents those an individual encounters while performing the essential functions of this job.



Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  


Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.\n \nApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjExNTE3Ljg3NjlAY29jaGxlYXJjb21wLmFwbGl0cmFrLmNvbQ

About the Company

C

Cochlear Americas