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HealthIT Application Analyst – Clinical Application Professional (Local / On-Site)

Vanderbilt University Medical Center

Nashville, TN

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Application Integration, Architectural Services, Atlassian JIRA, Business Operations, Business Skills, Cardiology, Clinical Information Systems, Clinical Support, Coaching, Communication Skills, Competitive Research, Computer Workstations, Concrete, Configuration Management, Contact Management, Continuous Improvement, Cross-Functional, Customer Support/Service, Data Quality, Document Management, Documentation, Electroencephalography (EEG), Finance, Financial Operations, Hardware Design, Health Information Technology, Healthcare, Healthcare Software, Hospital, Human Resources, Identify Issues, Informatics, Information Technology & Information Systems, Installation Guide, Leading Edge Technology, Legal, Load Testing, Marketing, Medical Office Administration, Needs Assessment, Neurology, On Call, Operational Support, Patient Care, Patient Education, Performance Management, Peripheral Hardware, Problem Solving Skills, Process Improvement, Product Lifecycle, Product Support, Productivity Management, Project Management Software, Quality Assurance, Quality Assurance Methodology, Radiation Therapy, Radiology, Regulatory Requirements, Reporting Skills, Resource Management, Respiratory Medicine, Safety Training, Sales Prospecting, Sales Support, Schedule Development, Service Delivery, Site Evaluation, Software Administration, Software Configuration Management, Software Development, Software Installation, Technical Analysis, Technical Support, Technical/Engineering Design, Technology Analysis, Test Data, Test Design, Test Scripts, Test Tools, Testing, Time Management, Training/Teaching, Workflow Analysis
LOCATION
Nashville, TN
POSTED
30+ days ago
Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.


Organization:


HealthIT Ent. Pulmonary/Rad On


Job Summary:


This role will provide crucial support for VUMC’s healthcare software across multiple clinical areas, including work on day-to-day operational issues, break/fix, configuration, maintenance, upgrades and on-call rotations under occasional guidance.


The ideal candidate will be able to perform multiple functions of application management and support, including workflow assessment, application installation, configuration, and testing, architectural documentation, interfacing and other integration, application support and troubleshooting, and upgrade planning and execution. For this position, we are seeking a dynamic, motivated professional who can learn quickly, communicate effectively, and work independently to drive work efforts to completion for VUMC Hospitals and Clinics, including on-site work as required.


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KEY RESPONSIBILITIES

• Designs, builds, installs, configures, and/or develops software to support clinical, administrative, financial and operational workflows.


• Performs on-site troubleshooting, assessment and configuration of software and supporting technology such as workstations and peripheral devices.

• Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.

• May perform analysis and design of supporting technical infrastructures.

• Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users. Participates in on-call rotation to provide support if needed after hours.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.


REQUIRMENTS


• Experience with clinical applications in a healthcare setting is required. Experience working in _neurology, radiation oncology, pulmonary medicine, radiology_ and/or _cardiology_ settings is highly desirable.


• Ability to plan, manage, and document work initiatives (i.e. Time estimates, deliverables, etc.) is required.


• The ideal candidate would have experience with one or more of VUMC’s major ancillary clinical applications: Cadwell EEG, Compas2, Persyst, Varian Aria, Polysmith, Spacelabs, RO Dynamics, PowerScribe, Sectra, ISCV, IECG , and/or ASOB


• Experience with work or project management software, such as Jira or Planview is preferred.


TECHNICAL CAPABILITIES


• Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.

• Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.

• Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.

• Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.

• Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.

• Business Knowledge (Novice): Understands customers' business operations beyond single issues driving a project. Demonstrates the ability to apply functional business knowledge to successfully meet work objectives. Has worked closely with knowledgeable users and customers in meeting their business needs. Demonstrates a good sense of the business when dealing with others. Critically evaluates the customer implications of technological advances. Knows and monitors the competition. Able to interpret business data.


About the Department:


Health IT


HealthIT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:


+ Delivering distinctively personalized care

+ Improving the health care of individuals and communities regionally, nationally and internationally

+ Providing transformative learning programs

+ Supporting compelling discoveries


Our tools, which form the digital arteries of VUMC, are either developed in-house by our innovative product teams or selected from the most cutting-edge solutions available in today’s ever-changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues.


Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT) (https://www.vumc.org/it/) . The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology.


Underscoring our entire department are our core values of accountability, transparency and execution (https://healthit.vumc.org/partner-promise) , delivered with a strong Partner Promise (https://healthit.vumc.org/partner-promise) .


Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.


At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.


Core Accountabilities:


Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.


Core Capabilities:


Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.


Position Qualifications:


Responsibilities:


Certifications:


Work Experience:


Relevant Work Experience


Experience Level:


2 years


Education:


Bachelor's


_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

About the Company

V

Vanderbilt University Medical Center