What you will be doing:- Meet gross and net census growth goals.
- Direct and coordinate all marketing, outreach, and community engagement activities.
- Direct and coordinate all intake and enrollment processes, including implementing process improvements to drive efficiency and conversion.
- Track, oversee, and report on team performance, including meeting/exceeding goals for leads, home visits, enrollments, eligibility statuses, and proper use of Salesforce on a daily, weekly, and monthly basis.
- Establish strategies and maintain relationships with referral sources, including senior housing, physician groups, hospitals, post-acute facilities, and community organizations within their market.
- Maintain working relationship with DHCS to ensure seamless enrollment workflow, adhere to timelines, and ensure compliance with DHCS and CMS guidelines and policies.
- Develop department budget and direct performance to budget.
- Collaborate with executive teams to report on key metrics and proactively address problems.
Experience you will need:- Bachelor’s degree in relevant field preferred; an additional five (5) years of relevant management experience may be substituted.
- Minimum of five (5) years of supervisory experience with at least two (2) years in senior healthcare services growth/enrollment preferred.
- Strong knowledge and experience with Salesforce and Microsoft Office.
- Experience leading in a data-driven organization, leveraging reports and data to prioritize and oversee people and projects.
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