Healthcare Insurance & Patient AR Specialist I - II
Beacon Oral Specialists
Dallas, TX(remote)
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JOB DETAILS
JOB TYPE
Full-time
LOCATION
Dallas, TX
POSTED
30+ days ago
Job Title: Healthcare Insurance & Patient AR Specialist I - II Job Location: Remote, based in Dallas, TX Job Type: Fulltime Responsibilities: Research inquiries regarding patient balances and outstanding insurance claims. Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor. Post data; verify and perform mathematical computations; maintain files. Compose and type routine correspondence, memos, letters, appeals, etc. Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas. Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor. Speak to patients to provide understanding and explanation of insurance processing and balances due on their account. Contact payors/insurance companies when needed to fulfill practice questions/requests. Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon. Provide the utmost level of customer service to the practice and patients. Call and communicate with patients via the phone. Maintain a minimum of 30 accounts worked per shift, either from emails, patient calls or work queue report provided. Return all practice and patient calls, emails and communication within 48 hours of receipt. Required Qualifications: At least three (3) years’ experience in a healthcare or dental call center to include patient & insurance AR experience. Strong understanding of dental and medical insurance. High school diploma or equivalent required. Proficient in Microsoft office applications including Word, Excel and Outlook. Excellent communication, research, problem-solving, and time management skills. High level of accuracy, efficiency, and accountability. Attention to detail. Preferred Qualifications: Experience in an oral surgery setting preferred but not required. Schedule: Monday – Friday 1:00pm to 10:00pm to manage Hawaii based accounts Benefits: 401(k) Matching Dental Insurance Health Insurance Life Insurance Vision Insurance Referral Program Special Requirements: Working in the office is an essential part of the job function. Must be able to stand up to 80% of the time at minimum. Physical requirements include driving, sitting, and standing for extended periods of time. This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned. Beacon Oral Specialists Management, LLC family, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.