Healthcare for the Homeless Behavioral Health Provider

Working title: Behavioral Health Provider

Classification title: Mental Health and Substance Abuse Counselor (21-1023)

Division: Healthcare for the Homeless

Program: Behavioral Health

Reports to: Manager of Mental Health Services

FLSA status: Non-Exempt: Full-time

Schedule: Monday-Friday; 8am to 5pm

Wage Range: $31.48 to $44.37 hourly; depending on number of years of transferrable experience and internal equity

RiverStone Health Overview:

Serving the Yellowstone County community and south-central Montana for nearly 50 years, RiverStone Health is an essential provider of personal and public health services. Health, Education, Leadership and Protection \u2013 HELP is what we do. From medical, dental and behavioral healthcare; home care and hospice; public health services like immunizations, WIC, health promotion and restaurant inspections; and educating the next generation of health professionals, our expertise spans all ages and stages of life.

Underlying principles of access, affordability, compassion and quality in all interactions, RiverStone Health improves life, health and safety for all of the communities we serve. Foremost, we are committed to creating a sense of belonging and engagement that respects the intrinsic value of every member of our team and the community we serve.

Behavioral Health Overview:

RiverStone Health recognizes that depression is the third most common reason for a visit to a health center and one in four adults suffer from a mental disorder in a given year. The Behavioral Health team provides mental health and substance abuse counseling and treatment for patients and provides referrals to other community-based services.

Job Summary:

The behavioral health provider is a dually licensed professional, LCPC/LCSW AND LAC, that will assesses and treats individuals with mental, emotional or substance abuse issues. Duties include individual and/or group therapy, crisis intervention, case management, client advocacy, prevention and education. The position consults with physicians and other clinic staff to provide solution-focused care. The position coordinates and connects patients and clients to appropriate social services to meet the physical, financial, social and/or environmental needs of patients and their families as needed. Duties may also include supervision of Peer Support Specialist or License Counseling Candidates

Essential Functions/Major Duties and Responsibilities:

A. LCSW/LCPC and dual LAC: 70%

• Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, physical abuse, etc.
• Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
• Monitor, evaluate, and record client progress with respect to treatment goals.
• Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients or patients.
• Modify treatment plans according to changes in client status.
• Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
• Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
• Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.
• Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
• Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy.
• Represent RiverStone Health in meetings, trainings or public events when needed.
• Help coordinate with case management for patients and their families.
• Performs a variety of community outreach services, including conducting informative workshops, providing information, advise, and counsel to other community agencies, referral sources, an the general public as requested.

B. Discipline or program-specific duties 25%

• Attend essential clinic and all staff meetings.

• Attend continuing education trainings to maintain licensure.

• Prepare and give presentations during clinic, all staff, and other meetings within the organization.

• Potential requests to do community presentations.

• Involvement in media publications.

• Project involvement

• Building community relationships

• Health Care for the Homeless (HCH) providers will work at the HCH sites, as well as some public outreach, or Mobile Unit determined by Community Partners Program Manager or Director of Behavioral Health Services.

Non-Essential Functions/Other duties as assigned \u22655%

• Perform other duties as assigned in support of RiverStone's mission and goals.

Education and Experience:

Minimum Qualifications

• Master's degree in psychology, counseling, social work or related behavioral health field.

• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Considerable social work and substance use experience specific to the position.

• Experience working with underserved populations

Required Certificates, Licenses, Registrations:

• Valid State of Montana driver's license

• Current Montana LCPC/LCSW and LAC license in good standing

Knowledge, Skills, and Abilities:

• Ability to maintain a calm and positive demeanor during difficult client interactions.

• Ability to display non-judgmental and empathetic listening skills.

• High degree of detail-oriented skill level.

• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.

• Ability to work collaboratively and maintain a positive work environment.

• Ability to communicate clearly and accurately with supervisors, other RiverStone Health employees, community resources and clients and patients.

• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.

• Ability to understand and adhere to required administrative policies and procedures.

• Ability to meet deadlines, including completing treatment plans, assessments and other duties.

• Knowledge of the DSM-5 and/or DSM-5-TR.

• Motivational interviewing skills.

• Ability to work with underserved and vulnerable populations.

Customer Service Excellence:

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence.

Supervision:

• Supervision of Peer Support Specialist or License Counseling Candidates

Physical Demands and Working Conditions:

• Work is mainly performed in-person with clients, patients and their families.

• Sitting up to 8 hours a day

• Required to stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms.

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Responsible to make appropriate diagnosis for patients with information provided by patients and knowledge of DSM criteria.

• Attend supervision meetings with your supervisor for ongoing clinical support.

Communications & Networking:

• Responsible for confidential medical and non-medical information.

• Work with all clinical staff for appropriate patient care.

• Communication with other agencies concerning appropriate patient care.

Budget & Resource Management:

• Not applicable