Healthcare Customer Service Specialist (Bilingual Spanish)
Medical Customer Support | Patient Services | Healthcare Administration
We are seeking a Healthcare Customer Service Specialist to support patients, providers, and internal care teams with high-quality customer service in a fast-paced healthcare environment. This role is ideal for professionals with experience in healthcare customer service, patient support, medical office administration, or healthcare call centers who are interested in a contract-to-hire opportunity with long-term growth potential.
Key Responsibilities
- Deliver exceptional healthcare customer service via phone, email, and electronic platforms
- Act as a primary contact for patients, caregivers, and healthcare providers
- Support inquiries related to appointments, scheduling, insurance verification, billing questions, and medical records
- Accurately document interactions in EHR/EMR systems
- Resolve patient concerns while maintaining HIPAA compliance and confidentiality
- Collaborate with clinical and administrative teams to support patient care coordination
- Assist with Medicare, Medicaid, and commercial insurance inquiries
- Thrive in a high-volume healthcare customer support or call center setting
Required Qualifications
- Experience in healthcare customer service, medical office administration, or patient services
- Working knowledge of health insurance, medical terminology, and healthcare workflows
- Familiarity with EHR/EMR platforms and healthcare scheduling systems
- Strong communication, problem-solving, and customer engagement skills
- Ability to multitask in a fast-paced healthcare environment
- Bilingual Spanish preferred
Benefits During Contract Period
- Medical, dental, and vision insurance options
- Paid sick time and access to select paid holidays
- Weekly pay
- Access to employee assistance programs (EAP)
- Opportunity to gain experience with leading healthcare systems and patient support teams
Benefits Upon Permanent Hire
- Comprehensive medical, dental, and vision coverage
- Paid time off (PTO), holidays, and sick time
- 401(k) or retirement plan with potential employer match
- Career growth and advancement opportunities within healthcare administration
- Training, onboarding, and professional development support
- Stable, long-term role in a growing healthcare services environment
What This Role Offers
- Stable opportunity in a growing healthcare services environment
- Meaningful work supporting patient experience and access to care
- Collaborative team culture focused on quality, accuracy, and compassion
- Opportunity to grow within healthcare administration and patient support roles
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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Ultimate Staffing Services