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Healthcare - Customer Service Representative

AIDS FOR DAILY LIVING INC

Rocklin, CA

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Customer Support/Service, Dental Insurance, Establish Priorities, Fax Machines, Health Insurance, Health Maintenance Organization (HMO), Healthcare Customer Service, Healthcare Providers, High School Diploma, Insurance, Medi-Cal, Medical Disposables, Medical Products, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, Nutrition, Office Equipment, On Site Support, Order Processing, Organizational Skills, Preferred Provider Organization (PPO), Presentation/Verbal Skills, Printers, Telephone Skills, Time Management, Training/Teaching, Vision Plan, Writing Skills
LOCATION
Rocklin, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development
  • Vision insurance

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
Aids for Daily Living, Inc. is a provider of Disposable Medical Supplies and Enteral Nutrition Formula. Our organization, located in Rocklin,  is seeking an onsite Customer Service Representative to join our team! In this role, you will provide support to our customers and referral sources, while establishing accounts and processing orders. Your responsibilities will include answering incoming calls and assist callers  while performing multiple administrative tasks. The ideal candidate has experience within the HME Industry, is highly organized with excellent written and verbal communication skills along with a friendly and compassionate demeanor and an excellent attendance history.


Responsibilities 
  • Answering and assisting incoming phone calls
  • Performing various administrative tasks
  • Submitting and following up on Insurance Authorization Requests 
  • Insurance Verification and Eligibility
  • Managing assigned accounts
Qualifications
  • High school diploma/GED required
  • Previous experience as a Customer Service Representative or in a similar position
  • Previous experience with Insurance Policies: Strong understanding of PPO, HMO, Medi-cal, and Commercial plans
  • Familiarity with standard office equipment such as printers and fax machines
  • Excellent computer skills and knowledge of Microsoft Word, Outlook and Excel
  • Highly organized with excellent time management skills and the ability to prioritize projects
  • Excellent attendance history

About the Company

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AIDS FOR DAILY LIVING INC