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Healthcare Customer Service Manager

Core Linen Services

Winston-Salem, NORTH CAROLINA

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JOB DETAILS
SKILLS
Analysis Skills, Cost Control, Credit and Collections, Customer Relations, Customer Service Management, Customer Support/Service, Distribution Management, Driver's License, Healthcare, Healthcare Customer Service, Hospital, Hospital Systems, Infection Control, Information Technology & Information Systems, Inventory Management, Laundry, Physical Inventory, Physical Security, Policy Implementation, Presentation/Verbal Skills, Problem Solving Skills, Product Testing, Quality Assurance, Resolve Customer Issues, Resource Utilization, Sales Management, State Laws and Regulations, Strategic Accounts, Training/Teaching, Vehicle Driving, Willing to Travel, Writing Skills
LOCATION
Winston-Salem, NORTH CAROLINA
POSTED
2 days ago
Job Summary:  Working as a Laundry Strategic Account Manager, you are responsible for being a resource, educator, trainer, and problem solver between each client/customer and Core Linen Services (CLS) management team to ensure that all aspects of the linen program are consistently achieved.  Key Responsibilities: Provides customer relationship integration at multiple levels to include issues related to quality, customer service, product utilization, billing and collection monitoring, analytics & information systems between Core Linen Services (CLS) and the customer’s facilities Responsible for inventory management, linen par levels, and implementing Core’s Linen Cost Management systems and procedures Addresses customer issues promptly with immediate follow up Sets up and coordinates Linen Committee Performs and manages internal distribution analysis; LOIS utilization (Linen Opportunity & Impact Study)               Conducts par level analysis and adjusts as necessary Performs product line evaluations utilizing linen specification expertise Responsible for linen security opportunities and physical inventory coordination           Infection control knowledge Healthcare Laundry Accreditation Council knowledge and training   Implement laundry specific Quality Assurance (QA) program between the laundry provider and customer in coordination with HCAHPS scores at hospitals Coordinates with Infection Control Practitioners from each hospital system to ensure that Core Linen Services (CLS) is in compliance with the accounts Hospital's Infection Control Plan and surpasses any applicable State regulations Implement the Core Linen Services (CLS) Linen Cost Management program of utilization & inventory management Preferred Requirements: Excellent verbal and written communications skills Ability to make presentations to groups of varying sizes Possess a motor vehicle driving record acceptable to Core Linen Services (CLS) Policies & Procedures Ability to travel with overnight stays up to an estimated 20% of the time Minimum of two years college education or previous account management experience.  

About the Company

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Core Linen Services