Billing, Broadband, Call Centers, Communication Skills, Computer Skills, Corporate Policies, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Health Plan, Healthcare, Healthcare Administration, Healthcare Customer Service, High School Diploma, Identify Issues, Maintain Compliance, Multitasking, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Quality Metrics, Record Keeping, Resolve Customer Issues, Systems Maintenance, Training/Teaching, Typing, Work From Home, Writing Skills
LOCATION
Pittsburgh, Pennsylvania
POSTED
1 day ago
Overview:
Job Title: Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home)
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.
Job Overview
We are hiring Customer Service Agents to support health benefits and member services in a remote environment. In this role, you will initially support high-volume Open Enrollment activities and transition into ongoing customer service support across multiple channels.
This position offers paid training, structured development, and opportunities for long-term growth. Employees who maintain strong performance, attendance, and quality standards will be eligible to transition into additional programs and expanded responsibilities.
Responsibilities:
What You’ll Do
Assist members with:
Benefits, enrollment, and plan education
Coverage, claims, billing, and payments
Provider networks, referrals, and pre-authorizations
Accurately process enrollments and update member information
Troubleshoot and resolve customer issues efficiently
Navigate multiple systems while interacting with customers
Maintain accurate records in CRM systems
Ensure compliance with HIPAA and company policies
Collaborate with internal teams to resolve complex concerns
Meet performance metrics including quality, productivity, and customer satisfaction
Stay current on healthcare policies, benefits, and system updates
Schedule
Full-time, 40 hours per week
Flexible availability required, including evenings, weekends, and holidays
Overtime may be available during peak periods
Work Environment
100% remote
Quiet, distraction-free workspace required
Reliable high-speed internet required
Qualifications:
Required:
Must be 18 years or older
High school diploma or equivalent
At least 1 year of customer service experience (call center preferred)
Strong verbal and written communication skills
Ability to explain complex information clearly
Basic computer skills (typing, system navigation, multi-tasking)
Ability to work in a fast-paced, high-volume environment
Strong problem-solving and decision-making skills
Reliable attendance and punctuality
Preferred:
Healthcare, insurance, or benefits experience
Enrollment or claims support experience
Previous remote work experience
Why Join Us
Paid training
Opportunities for career growth and development
Supportive team environment
Valuable experience in healthcare and customer service
Apply today to start your career in customer service and healthcare support.