Communication Skills, Customer Support/Service, Detail Oriented, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Healthcare, Healthcare Administration, Healthcare Providers, High School Diploma, Insurance, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medical Terminology, Medical Treatment, Multilingual, Multitasking, Operations Management, Organizational Skills, Patient Registration, Problem Solving Skills, Record Keeping, Regulations, Telephone Skills
Position Summary: The Healthcare Administrative Specialist serves as a key liaison between
patients and the healthcare team, ensuring efficient administrative operations in a medical
setting. This role is responsible for patient communication and involves managing a high volume
of incoming calls, appointment scheduling, insurance verification, and maintaining accurate
medical records. The ideal candidate is detail-oriented, professional, and committed to
delivering excellent customer service in a fast-paced environment.
Key Responsibilities:
- Answering Calls: Respond to incoming calls from patients, healthcare providers, and other stakeholders efficiently and professionally.
- Appointment Scheduling: Schedule, reschedule, and cancel patient appointments using the clinic’s electronic health record (EHR) system.
- Patient Inquiries: Address patient questions and concerns, providing information on services, procedures, and appointment details.
- Message Taking: Accurately document and relay messages to appropriate healthcare providers or departments.
- Insurance Verification: Assist in verifying patient insurance coverage and eligibility prior to appointments.
- Patient Registration: Update and maintain patient records in the EHR, including demographics, insurance information, and contact details.
- Problem Resolution: Address patient complaints or issues promptly and escalate them to the appropriate personnel when necessary.
Qualifications:
- Ability to work Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–2:30 PM; and one Saturday per month from 8:00 AM–12:00 PM.
- High school diploma or equivalent required. Additional certification in medical office administration or related fields is a plus.
- Minimum of 3-5 years of experience in a medical office or similar administrative role.
- Proficiency in EMR systems.
- Strong understanding of medical terminology, insurance processes, and HIPAA regulations.
- Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment.
- Bilingual skills (preferred but not required).