Health Unit Coordinator | Interventional Pain | South Portland, ME

ESSENTIAL FUNCTIONS 

• Answer incoming telephone calls to the pod as back up to the CA pod point 

• Follow up on referral requests to obtain outside records as needed 

• Maintain up to date pod paperwork (patient education, ABNs, etc.) 

• Create patient charts in eCW 

• Assist with manual faxing and scanning of urgent paperwork as needed  

• Troubleshooting of telehealth visits with physicians and patients 

• Resource to the clinical staff and providers with administrative needs 

• Monitoring of administrative supplies in the pod 

• Troubleshooting of telehealth visits with physicians and patients 

• Assist in rescheduling patients for providers out of the office (vacation, sick days, CME, etc.) 

• Assist in scheduling patients for all routine appointments and follow up appointments as needed 

• Assist in scheduling patients for surgical procedures 

• Assist in prior authorizations within scope  

• Other duties as assigned. 

JOB REQUIREMENTS 

• High school graduate 

• Ability and willingness to provide excellent customer service to patients, InterMed colleagues and vendors 

• Ability to work independently and accurately 

• Ability to work well in busy environment 

• Ability to uphold InterMed’s values.