Health Technician (Hearing Instrument)

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Summary

This job is open to Duties Requirements How you will be evaluated Required documents How to apply

Summary

This position is located in the Audiology and Speech Pathology Service at VA Tennessee Valley Healthcare System. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service. The health technician supports the function of the clinical programs in Audiology.

Overview

Help Accepting applications Open & closing dates 02092026 to 06302026 Salary $58446 to - 75980 per year Pay scale & grade GS 6 Locations 1 vacancy in the following locations Murfreesboro TN Nashville TN Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family Series 0640 Health Aid And Technician Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk Non-sensitive NS Low Risk Trust determination process Credentialing Suitability Fitness Financial disclosure No Bargaining unit status No Announcement number CBTG-12879826-26-SP Control number 856959500

Duties

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until June 30, 2026 or until the position is filled. The initial cut-off date for referral of eligible applications will be 02192026 with subsequent cut-off dates every two weeks thereafter.

As members of the audiology service and hearing health care team, the Health Technician HIS possesses knowledge of:

• Basic ear anatomy
• A broad knowledge of hearing aids and hearing assistive technology

The Health Technician HIS possesses the skills necessary to assist patients with concerns related to their hearing aids and/or hearing assistive technology consistent with the treatment plan of the audiologist. This work may include the provision of a wide array of clinical rehabilitation services to support Veterans with disabilities reintegrate into community employment and independent living.

Direct patient care duties may include but not limited to the following:

• Hearing aid troubleshooting and repair
• Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices
• Troubleshoots performance
• Fabricating earmold impressions with proper non-diagnostic otoscopy
• Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds if necessary
• Providing basic hearing aid information for patients and caregivers consistent with the audiologists treatment plan including but not limited to realistic expectations, communication strategies, and/or aural rehabilitation
• Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment
• Assisting patients with hearing aid connectivity including but not limited to downloading applications or apps pairing devices in the app Bluetooth pairing and pairing hearing aid accessories
• Ensuring timely and accurate documentation of all interactions in the medical records and that all encounters are correctly documented using electronic medical record and computerized tracking and ordering functions
• Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items
• Ensuring proper inventory levels to complete the daily tasks
• Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory
• Assisting patients through triaging phone calls and audiology requests with regards to priority and urgency following the audiologists plan of care.

Requirements

Experience Completion of the Department of Labor Apprenticeship Program for Hearing Aid Specialists OREducation Successful completion of two academic years above high school that includes coursework related to the field hearing science, human anatomy, and physiology, hearing instrument science, gerontology, psychology, or other general healthcare areas.

License Individuals must hold a full current and unrestricted license or registration to practice as a HIS in a state, territory, commonwealth, or the District of Columbia.

Loss of Licensure or Registration A Health Technician HIS who fails to maintain the required licensure or registration must be removed from the occupation which may also result in termination of employment.

Board Certification Individuals must hold active board certification from the National Board for Certification in Hearing Instrument Sciences NBC-HIS.

Loss of Certification A Health Technician HIS who fails to maintain the required board certification must be removed from the occupation which may also result in termination of employment.

Foreign Education To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

English Language Proficiency Health Technician HIS candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403f.

Grade Determinations Health Technician Hearing Instrument Specialist HIS GS-06

Experience

One year of experience equivalent to the next lower grade of GS-05.

Knowledge, Skills, and Abilities

Knowledge of normal and abnormal ear anatomy. Knowledge of hearing aids, hearing assistive technology, hearing aid manufacturers, and manufacturer software. Skill in documenting patient procedures and patient devices. Skill in providing patient education for hearing aid use, including assisting patients with hearing aid insertion, removal, and hygiene cleaning and disinfection. Ability to provide patient education and training regarding hearing loss and communication strategies for various listening situations. Ability to solve problems or make decisions regarding hearing aids, hearing assistive technology, and patient care that is consistent with the documented and co-signed plan of care under the supervision of an audiologist. Ability to prepare patient equipment and/or environment for audiology procedures. Ability to provide triage of patient telephone calls and audiology requests. Assignment Employees at this level are at the full performance level and work under the supervision and direction of a licensed audiologist.

Education

Note Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Additional Information

Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate of 4, 6, or 8 hours per pay period, which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM ET on 06/30/2026 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package.

Required Documents

License Resume Special Note for Applications To complete your application, please use the following link http://www.va.gov/ohrms/QualificationStandards to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted Resume document upload field.

Your full resume/CV may be uploaded without page limitation into the Other document upload field.

The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript if using education to qualify, SF-50s, current/former Federal employees, etc.

Cover Letter DD-214 Statement of Service Disability Letter VALicense Other 1 Performance Appraisal Professional Certification Resume SF-50 Notification of Personnel Action Transcript

Agency Contact Information

Shanandoah Peterson Phone: 803-800-1562 Email:

shanandoah.peterson@va.gov