Health System Administrator (Associate Director of Ambulatory Care Services)

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Health System Administrator (Associate Director of Ambulatory Care Services)

Department of Veterans Affairs

Veterans Health Administration

VA Desert Pacific Healthcare Network (VISN 22) - VA Greater Los Angeles Health Care System

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

The VA Greater Los Angeles Health Care System is currently recruiting an Associate Director of Ambulatory Care Services. The Associate Director provides oversight of the VAGLAHS System of Clinics to include the Ambulatory Care Centers of West Los Angeles, Sepulveda, Los Angeles, and administrative operations of VA Community Clinics (Lancaster, Bakersfield, Ventura, East Los Angeles, San Gabriel Valley, San Luis Obispo, Santa Barbara, Santa Maria).

Learn more about this agency

Summary

The VA Greater Los Angeles Health Care System is currently recruiting an Associate Director of Ambulatory Care Services. The Associate Director provides oversight of the VAGLAHS System of Clinics to include the Ambulatory Care Centers of West Los Angeles, Sepulveda, Los Angeles, and administrative operations of VA Community Clinics (Lancaster, Bakersfield, Ventura, East Los Angeles, San Gabriel Valley, San Luis Obispo, Santa Barbara, Santa Maria).

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 06/10/26

Due by 11:59 p.m. ET on June 10, 2026

Location

Los Angeles, CA

1 vacancy

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $172,476 - $195,474 per year Pay scale & grade

GS 15

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0670 Health System Administration

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Other Position sensitivity and risk High Risk (HR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBSX-12964388-26-SMV Control number 870741600

This job is open to

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Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Managements hiring rules and pay scales.

Federal employees - Excepted service

Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Individuals with disabilities

Individuals who are eligible under Schedule A.

Clarification from the agency

Open to Current and Permanent, VA Employees, Current and Permanent Federal employees, Veterans with VEOA eligibility, Schedule A Eligibles and ICTAP/CTAP Eligibles. 1st Consideration will be current VISN 22 and VHA employees, 2nd Consideration will be VA employees, 3rd Consideration will be Federal employees, Veterans, and Schedule A Eligibles.

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Duties

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The Executive Leadership Team is seeking a highly innovative/efficient individual for a detail assignment into the position of Health System Administrator (Associate Director of Ambulatory Care Services).

The Associate Director of Ambulatory Care Services position reports to the Medical Center Director. The position serves as a full member of the VA Greater Los Angeles Healthcare System (VAGLAHS) senior management team, and works daily with the Director, Deputy Director, Associate Director (Operations), Associate Director (Resources) Chief of Staff, and Associate Director for Patient Care Services. VA Greater Los Angeles Healthcare System is a Level 1a major interdisciplinary teaching facility with service-lines serving medical and surgical inpatients and outpatients, with an Emergency Department, and multiple Community Based Outpatient Clinics while offering a full range of patient-care services to over 100,000 Veterans.

The Associate Director of Ambulatory Care Services has full delegated line authority and responsibility for executive level management of the VAGLAHS System of Clinics to include the Ambulatory Care Centers of West Los Angeles, Sepulveda, Los Angeles, and administrative operations of VA Community Clinics (Lancaster, Bakersfield, Ventura, East Los Angeles, San Gabriel Valley, San Luis Obispo, Santa Barbara, Santa Maria). Direct reports consist of site managers, a Health Systems Specialist, and the Office of the Veteran Experience Chief (CXO).

Major duties include, but are not limited to the following:

• Lead system-wide planning, coordination, and monitoring of ambulatory care and ancillary service lines (e.g., imaging, lab, pharmacy, rehab, respiratory therapy, nutrition) to ensure high-quality, integrated outpatient services across main centers and CBOCs.
• Develop and implement strategic goals and performance metrics, aligning with VHA, VISN, and VAGLAHS priorities and policies.
• Oversee access management across ambulatory clinics and ancillary services. Collaborate with Service Lines and CBOCs to streamline consults, scheduling, and throughput.
• Identify barriers in patient access and drive process improvements using clinic performance data
• Implement and standardize care coordination best practices to ensure seamless transitions between primary care, specialty, and ancillary services.
• Manage administrative, financial, space, and staffing allocations for ambulatory and ancillary programs.
• Prepare and monitor budgets, financial reports, and cost-saving initiatives.
• Ensure utilization of EHR/metrics to drive data-informed decisions on workflow, resource use, and service delivery.
• Promote adherence to VHA PACT model and ambulatory care guidelines
• Lead continuous quality improvement-conduct regular audits, address compliance issues, and implement corrective action plans.
• Collaborate with accreditation and regulatory leaders to maintain compliance with Joint Commission and other standards.
• Directly or indirectly supervise Ambulatory Care managers and ancillary service leaders; oversee recruitment, training, performance development, retention, and succession planning across services
• Mentor and coach staff to support career development and readiness for leadership roles.
• Promote a multidisciplinary, team-based ambulatory environment.
• Serve as liaison between clinical, administrative, academic, research, and external partners to optimize ambulatory and ancillary operations
• Present program updates, performance metrics, and improvement initiatives to VAGLAHS leadership, VISN partners, and professional forums.
• Facilitate interdisciplinary committees to drive collaboration, standardization of policies, and process efficiency.
• Review, interpret, and implement VHA and local policies for ambulatory and ancillary services; recommend policy enhancements.
• Standardize clinical and operational procedures across outpatient sites and community clinics.
• Lead adoption of new initiatives (e.g., telehealth, patient-centered care, Lean methodology).

Work Schedule: Monday - Friday, 7:30 am to 4:00 pm PST

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Health System Administrator (Associate Director of Ambulatory Care Services) / PD99902S

Relocation/Recruitment Incentives: May be Authorized.

Permanent Change of Station (PCS): PCS is Authorized.

Financial Disclosure Report: Required

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, drivers licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/ or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Applicants must also possess management ability to delegate authority, evaluate, and oversee people and programs, recognize and adapt to changing priorities; and knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.

You will be rated on the following Competencies for this position:

• Administration and Management
• Decision Making
• Financial Management
• Human Capital Management
• Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is sedentary, and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to interviews, meetings, and sources of information. Work is usually performed in offices, meeting rooms, schools or similar settings. The position may involve travel, including the normal everyday risks of auto, bus, rail and air transportation.

For more information on these qualification standards, please visit the United States Office of Personnel Managements website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50s include:
• Within grade increases at the highest grade held; or
• Promotions with an effective date more than one year old; or
• SF-50s at the highest grade held with an effective date more than one year old."

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/10/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12964388.

• To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Agency contact information

Santo Miguel Valverde

Phone 480-392-7285 Email SantoMiguel.Valverde@va.gov Address Greater Los Angeles Healthcare System

11301 Wilshire Boulevard

Los Angeles, CA 90073

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

To apply for this position, you must provide a complete Application Package which includes:

• Resume
• SF-50/ Notification of Personnel Action

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (Schedule A)
• Disability Letter (VA)
• License
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF-15
• SF-50/ Notification of Personnel Action

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50s include:
• Within grade increases at the highest grade held; or
• Promotions with an effective date more than one year old; or
• SF-50s at the highest grade held with an effective date more than one year old."

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/10/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12964388.

• To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Expand Hide how to apply

Agency contact information

Santo Miguel Valverde

Phone 480-392-7285 Email SantoMiguel.Valverde@va.gov Address Greater Los Angeles Healthcare System

11301 Wilshire Boulevard

Los Angeles, CA 90073

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Veterans Health Administration

OUR MISSION: To fulfill President Lincolns promise "To care for those who have served in our nations military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The VA Desert Pacific Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model that is based in a partnership across time, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veterans community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor Americas Veterans by providing exceptional health care that improves their health and well-being.

Agency contact information

Santo Miguel Valverde

Phone 480-392-7285 Email SantoMiguel.Valverde@va.gov Address Greater Los Angeles Healthcare System

11301 Wilshire Boulevard

Los Angeles, CA 90073

US

Visit our careers page

Learn more about what its like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

Summary

The VA Greater Los Angeles Health Care System is currently recruiting an Associate Director of Ambulatory Care Services. The Associate Director provides oversight of the VAGLAHS System of Clinics to include the Ambulatory Care Centers of West Los Angeles, Sepulveda, Los Angeles, and administrative operations of VA Community Clinics (Lancaster, Bakersfield, Ventura, East Los Angeles, San Gabriel Valley, San Luis Obispo, Santa Barbara, Santa Maria).

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 06/10/26

Due by 11:59 p.m. ET on June 10, 2026

Location

Los Angeles, CA

1 vacancy

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $172,476 - $195,474 per year Pay scale & grade

GS 15

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0670 Health System Administration

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Other Position sensitivity and risk High Risk (HR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBSX-12964388-26-SMV Control number 870741600

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