Health Resource Specialist / EEF - Bilingual

Job Title: Health Resource Specialist/EEF - Bilingual

Reports To: Eligibility & Enrollment Manager

Supervises: Not Applicable

Location: Access to Healthcare Network – Reno

Status: Full-Time, Non‑Exempt

About Access to Healthcare Network (AHN)

Access to Healthcare Network (AHN) is a mission-driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members.

JOB PURPOSE

The Health Resource Specialist supports individuals and families seeking affordable healthcare. This role screens callers for Nevada health programs-including AHN, Medicaid, Medicare, and Nevada Check-Up-and assists with enrollment through Nevada Health Link. The specialist also provides backup coverage for Front Office operations as needed.

Typical schedule: 8:00a–4:30p or 8:00a–5:00p when covering Front Office

KEY RESPONSIBILITIES

• Provide clear, unbiased information and enrollment assistance for Nevada Health Link and other health programs.
• Screen callers based on income and family size to determine appropriate program eligibility.
• Handle inquiry calls, answer questions, and make referrals promptly and professionally.
• Maintain accurate, timely data entry and use critical thinking to support callers effectively.
• Communicate available AHN programs and community resources.
• Work with supervisor to ensure caller needs are resolved efficiently.
• Assist with Front Office coverage as needed.
• Attend outreach events and community meetings (occasionally on weekends).
• Perform other duties as assigned.

BASIC REQUIREMENTS

• Bilingual (English/Spanish) required.
• Valid driver's license; ability to drive AHN company car.
• Ability to obtain an Exchange Enrollment Facilitator (EEF) License within 60 days (up to 5 attempts; 3 funded by AHN).
• Knowledge of AHN services and willingness to learn administrative systems.
• Must follow HIPAA guidelines.
• Regular participation in staff and interdepartmental meetings.
• Flexibility with work schedule based on departmental needs.

MINIMUM EDUCATION & EXPERIENCE

• High school diploma or equivalent Required.
• Minimum of two years of customer service experience required.
• At least two years of experience using computer systems and databases, including proficiency in Microsoft Office applications and internet navigation.
• Strong communication and organizational skills.
• Knowledge of public health programs or insurance preferred.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• The noise level in the work environment is usually moderate, and the employee usually works in a climate-controlled office environment.
• Ability to travel and drive for extended periods (up to four hours at a time).
• Be able to sit at a computer for up to 6 – 8 hours per day.
• Be able to stand between 3 – 6 hours per day.
• Be able to withstand frequent hand/wrist deviation and repetition.
• Must be able to lift, carry up to 30 pounds with a fair consistency.

The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment.

FUNDING CLAUSE

This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated.

As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply.

Benefits:

• Medical Insurance & Vision provided at no cost to the Employee
• Health Savings Account HDHP (HSA) includes employer matching $35.00 per month
• Dependent Care Flexible Savings Account (FSA)
• Low-cost health insurance options for your dependents
• Dental Insurance
• Free Life Insurance and Long-Term Disability
• Voluntary Ancillary Benefits
• 4 Weeks Paid Time off in your first year
• 14 Holidays
• Bereavement Leave
• 4 weeks Paid parental leave
• Tuition Assistance and more!

Required to pass a background check through the State of Nevada