Health Product Manager

The Health Product Manager delivers value by meeting customer needs, driving business outcomes, and advancing Best Buy Health strategies. This role is responsible for managing complex products and supporting the development of product strategy, roadmaps, and quarterly priorities in partnership with internal and external stakeholders. The Health Product Manager bridges user needs, business goals, and technical feasibility, ensuring product outcomes align with organizational objectives. Working cross-functionally with Engineering, Experience Design, Marketing, Sales, and Customer Success teams, this role defines and launches innovative solutions while continuously improving the product through data-driven insights, customer feedback, and performance metrics.

This role is remote eligible, which means you would work virtually from home or other non-Best Buy location.

What you'll do

• Assist in driving the vision and strategy for the Account Services team, which leads device and plan activation, payments and billing, and account management
• Define the product roadmap and build cross-functional alignment with stakeholders
• Translate business objectives into actionable product requirements via initiative charters, product requirements, and user stories
• Leverage data to generate insights about customer needs and behavior and project business value; Utilize data to make product recommendations throughout the product lifecycle
• Collaborate with Experience Design to map the customer journey and ensure that the customer experience delivers business value and meets user needs
• Define the success metrics and analyze performance through quantitative and qualitative methods
• Support delivery through effective prioritization that advances the team’s highest priorities; Continually prioritize and manage the product backlog and lead sprint planning.
• Drive and coordinate go to market strategies and product launches in collaboration with Marketing, Sales, and the broader Best Buy organization.

Basic qualifications

• Bachelor's degree in a related field
• 3 or more years of experience in Product Management and/or Technical Program Management
• 3 or more years of experience managing and prioritizing product backlogs
• 3 or more years of experience creating, refining, and managing Jira user stories
• 3 or more years of experience leading a team through sprint planning
• 3 or more years of experience developing and maintaining product roadmaps
• 3 or more years of experience collaborating with cross-functional technical teams

Preferred qualifications

• Experience within the telecommunications (Telco) industry
• Experience managing digital subscription products and services
• Experience working with billing, payments, and transactional platforms
• Experience conducting cost-benefit analyses and developing financial projections
• Demonstrated ability to evaluate product performance using financial and operational metrics
• Demonstrated ability create project plans and delivery timelines with alignment from stakeholders
• Demonstrated ability to work with Research and Data teams, leveraging quantitative and qualitative data to drive a vision and strategy through execution.
• Ability to communicate effectively through regular written and verbal updates and meetings.

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. ™

Best Buy is an equal opportunity employer