Computer Skills, Customer Support/Service, HIPAA (Health Insurance Portability and Accountability Act), Health Information Management, Interpersonal Skills, Medical Record System, Multitasking, Patient Confidentiality, Record Keeping, Regulatory Requirements, Telephone Skills, Time Management
STATEMENT OF PURPOSE:
Assures accuracy and confidentiality of patients EHR by electronically filing documents in a timely manner and maintaining patients records per departmental policy.
ESSENTIAL FUNCTIONS:
- Maintains patient confidence and protects clinic operations by assuring all information is kept confidential
- Releases information based on department protocol and follows and complies with all legal requirements
- Ensures availability of health information by routing to providers and support staff in a timely manner
- Access patients EHR for reports as required or requested
- Electronically indexes completed reports in patients EHR
- Access the patients EHR to answer any questions or concerns
- Access the patients EHR, attaches prescription requests and directs to the appropriate staff
- Assures compliance with all HIPPA requirements
- Possess professional interpersonal customer service skills
- Answers incoming telephone calls and messages in a timely and professional manner
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to handle multiple tasks and work under pressure
- Excellent electronic filing abilities
- Customer service skills
EDUCATION AND EXPERIENCE:
- High School diploma or equivalency
- Bilingual preferred
- Computer literate
S
Sun Life Family Health Center Inc