Health Informatics Specialist III

Job Summary:
The Health Informatics Specialist III is an experienced informatics nurse and experienced internal consultant who partners with the Departments of Clinical, Business and DTS teams to support the successful, design, implementation, adoption and interoperability of clinical and non-clinical information systems across the CHOP enterprise. The Health Informatics Specialist III is directly engaged in enterprise, capital and operational projects. Utilizing process improvement and change management techniques, the Health Informatics Specialist III is responsible for identifying and implementing improvement opportunities with an aim of harm and risk reduction, improving workflows and care delivery, and evaluating the effectiveness of integrated technologies.
*Capability Transfer - The consultant should not become the only person who understands virtual care. Required: Mentor EHI team members, Create reusable templates, Develop workflow standards, Document lessons learned, Train internal resources.

Job Responsibility:
--Leadership:
-Serves as a liaison between Digital & Technology Services and nursing, providers, allied health and non-clinical end users.
-Develops and maintains effective partnerships with clinical and operational leadership.
-Analyzes clinical and non-clinical Digital & Technology Services to determine applicability to nursing and clinical practice, operational processes, administration and research.
-Demonstrates excellent critical thinking and problem solving skills.
-Leads unit level core and sub-teams for operational and implementation work.
-Consults with individuals and groups in defining healthcare information problems, identifies methods for implementing, utilizing and modifying DTS solutions and data structures to support healthcare access, delivery and evaluation.
-Works collaboratively with enterprise-wide governance and/or unit level Nursing Shared Governance.
-Identifies the impact of clinical and non-clinical Digital & Technology Service applicability to clinical practice, education, business processes and research.
-Communicates with key stakeholders, sponsors and internal customers, giving presentations, project updates and gathering input on enterprise and operational projects and initiatives.
-Serve as a preceptor for graduate informatics students.
-Partners for clinical communication and offers guidance clinical workflow processes during downtime events and through EHR reconciliation.
--Change & Quality Management:
-Demonstrates knowledge of system life cycles and complies with defined framework for system implementation for developing, reviewing, approving and disseminating changes clinical and non-clinical Digital & Technology Services.
-Operationalizes change by using quality methodologies for standardizing processes in accordance with current evidence, quality initiatives, regulatory compliance, billing compliance.
-Develops risk/benefit matrices of alternate solutions to help clinical partners with decision making.
-Recognizes the impact change on clinical and non-clinical systems to assure adoption across the system. Partners with education and communications.
-Collaborates with clinical partners for problem identification and documents workflows (current and future state requirements).
-Assists with project and operational testing.
-Perform gap analyses and works with clients to identify solutions to close identified gaps and mitigate risks.

Required Skills & Experiences:
-Telehealth implementation experience
-Remote patient monitoring experience
-Clinical workflow redesign
-Requirements gathering
-Healthcare operations
-Facilitation skills
-Capability Transfer - The consultant should not become the only person who understands virtual care.
-Mentor EHI team members
-Create reusable templates
-Develop workflow standards
-Document lessons learned
-Train internal resources

Preferred Skills & Experience:
-At least five (5) years nursing, clinical or operational experience
-At least three (3) years informatics experience.
-Evidence of progressive leadership skills.
-Experience supporting complex clinical and operational workflows, including but not limited to: Nursing and interprofessional care delivery, Revenue cycle and patient access processes, Ancillary and diagnostic services, Scheduling, capacity management, and throughput optimization
-Epic experience
-Ambulatory operations
-Paediatric experience
-Digital patient engagement
-Change management
-Virtual nursing
-Hospital-at-home
-AI-enabled virtual care
-Consumer digital health strategy
-Day-to-Day
-Strategic Work
-Current-state assessments
-Future-state workflow design
-Virtual care roadmap development
-Governance recommendations
-KPI and outcome framework
-Tactical Work
-Requirements gathering
-Workflow mapping
-Stakeholder interviews
-Business process analysis
-Vendor evaluation
-Implementation planning
-Implementation Work
-Facilitate design sessions
-Support Epic build decisions
-Coordinate operational readiness
-Participate in testing
-Support adoption and optimization
-This should feel very similar to how your informaticists work today

Responsibilities cont'd:
--Process Improvement:
-Serves as a project consultant in the design and implementation of complex Digital & Technology Services process improvement projects.
-Expert ability to work with internal customers, obtaining what the customer requested and completing the design through the following methods: review (and document) current state; document requirements for future state; create workflow recommendations for clients; analyze gaps between current and future state and the software being implemented; collaborate with other Epic modules when designing workflow to be sure integration points are accounted for; liaise between the SA’s and clinical and business teams; track progress of the work being completed;
-Demonstrates understanding of data and data quality standards.
-Supports the integration of data, information and knowledge which are applied to decision support and business intelligence tools. (Data warehousing).
-Develops auditing and review processes to ensure project goals and deliverables are met.
-Participates in Epic Vendor visits/follow up visits.
--Research & Education:
-Provides support to nursing research, assist clinical nurses in utilization of research and evidenced based practice.
-Assists with the development of training materials and provides on-going support of clinical Digital & Technology Services.
-Participates in scholarly activities including: writing for publication; presentation of a lecture, abstract or poster at a national conference.

Required Education:
-Bachelor's Degree

Preferred Education:
-N/A

Required Certifications & Licensure:
-N/A

Preferred Certifications & Licensure:
-N/A

Level 2A Fully Remote