Health Club Manager - Hilton Anatole

We are excited to add a Health Club Manager to our team! This role is a fantastic opportunity to make a meaningful impact on guest and member experiences while leading operations in a premier fitness environment.

What Will I Be Doing?

Primary Purpose

Lead the membership experience for the Verandah Club by overseeing all aspects of club operations, member billing, retention, and sales initiatives.

Key Responsibilities

• Membership Administration & Billing
  • Manage all aspects of membership billing, renewals, applications, and database accuracy.
  • Ensure timely invoicing, payment processing, and reporting for financial transparency.
• Retention & Member Relations
  • Develop and execute retention strategies to maintain high satisfaction and minimize cancellations.
  • Act as the primary contact for member inquiries, issues, and feedback, resolving concerns promptly.
  • Implement regular touchpoints (emails, check-ins, surveys) to strengthen member relationships.
• Sales & Revenue Growth Initiatives
  • Plan and execute membership sales campaigns, referral programs, and promotional offers to drive new sign-ups.
  • Collaborate with marketing and operations to develop creative sales materials and outreach.
  • Track and analyze sales and retention metrics to identify opportunities for improvement.
• Operational Support
  • Coordinate with Fitness Center Supervisors to ensure member-facing operations (locker rooms, amenities, classes) meet brand standards.
  • Support scheduling of membership-related staff and ensure consistent service quality.
• Team Leadership & Training
  • Train front-line membership staff on billing procedures, upselling techniques, and guest service standards.
  • Foster a sales-driven, member-centric culture among team members.

• 1 years of experience working within a health club/fitness center in a supervisory role
• Membership sales/retention experience required
• Flexible scheduling based on business needs, weekends are required
• Albe to lift, push, pull a minimum of 50LBS

The Benefits-Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it throughDailyPay

• Medical Insurance Coverage - for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,including:college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you canpurchaseHilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

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