Health Center Relations Specialist - Oak (7033)

In the position as a Health Center Relations Specialist, you will have the opportunity to greet our clients and visitors, helping direct them to the appropriate staff members. As a medical front desk person, you will schedule appointments, collect new client information, and receive client payments or co-payments and issue receipts as a variety of administrative tasks on the daily, making this career always interesting while performing in a fast-pace environment. Maintaining confidentiality is of the utmost importance! Not to mention, maintaining office needs like supplies inventory, participating in clinical and/or administrative staff meetings, trainings and other activities.

If you enjoy and are seeking a hands-on administrative environment with a lot of opportunity to learn and grow with a personable and friendly outlook, this is the job for you.

HOPE ~ HEALTH ~ HEALING

Terros Health made the list!! "Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media.

Terros Health is hiring a Health Center Relations Specialist for our 4451 E. Oak St. location in Phoenix, AZ.

Job Details

• Full Time, Employment
• WE WILL TRAIN YOU!
• Flexibility to work - Monday - Friday 7:30 am - 5:30 pm

Requirements

• Minimum One- Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required.
• Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred

Health Center Relations Specialist Duties Include:

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
• Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check.
• Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.

How to Apply

Apply with your resume at www.terroshealth.org

Benefits & Wellness:

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
• Gym memberships
• Tuition at GCU and University of Phoenix
• Car rentals
• Bilingual pay differential

Education and Experience:

• High School Diploma, GED within six (6) months of assuming this position or associate's degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• Minimum typing speed of 30 wpm
• At least one year's relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative and support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• This role is a non-driving position. This position is held at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience.
• Must pass a TB Test.

Physical Demands:

The physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.