Banking Services, Behavioral Health, Billing, Communication Skills, Customer Relations, Customer Support/Service, Data Collection, Data Quality, Dental Insurance, Detail Oriented, Disability Insurance, Employee Assistance Plan, Financial Planning, Health Insurance, Health Plan, Healthcare, Healthcare Software, High School Diploma, Insurance, Life Insurance, Medicaid, Medical Billing, Medical Office, Medical Record System, Medical Records, Medicare, Microsoft Product Family, Multitasking, Organizational Skills, Patient Assessment, Physical Demands, Presentation/Verbal Skills, Primary Care, Psychiatry and Mental Health, Psychology, Scholarship, Social Work, Time Management, Web Programming, Willing to Travel, Writing Skills
Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our 27th Ave Health Center in Phoenix, AZ.
The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one-year relevant front office customer-facing and focused service experience in healthcare, hospitality or banking and we will train you!
The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking.
We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day.
HOPE ~ HEALTH ~ HEALING
Terros Health made the list!!
"Most Admired Companies of 2020, 2022 & 2023" as awarded by AZ Big Media.
Terros Health is hiring a Health Center Relations Specialist for our 27th Ave location (3864 N 27th Ave, Phoenix, AZ).
Job Details:
- Schedules: Tuesday-Saturday 7:30 am - 4:30 pm (Potential to work nights & weekends)
- 4 weeks training: Monday-Friday 8 am - 5 pm
Requirements:
- Minimum One-Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required.
- Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is Preferred
Health Center Relations Specialist Duties Include:
- Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
- Process the check in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.
- Review and update the daily schedules; ensuring all necessary data is accurately collected.
- Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
- Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.
How to Apply:
Apply with your resume at www.terroshealth.org
Benefits:
Multiple medical plans - including a no premium plan for employees and their families
Multiple dental plans - including orthodontia
Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
4 Weeks of paid time off in the first year
Wellness program
Pet Insurance
Group life and disability insurance
Employee Assistance Program for the Whole Family
Personal and family mental and physical health access
Professional growth & development - including scholarships, clinical supervision, and CEUs
Tuition discounts with GCU and The University of Phoenix
Working Advantage - Employee perks and discounts
Gym memberships
Car rentals
Flights, hotels, movies and more
Additional Language Pay Differential
Education and Experience:
- High School Diploma, GED within six (6) months of assuming this position
- Or Associates degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
- At least one year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
- Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
- Intermediate level of competency in Microsoft Suite and web-based programs.
- Experience in managing a wide range of administrative, support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever changing environment.
- Excellent written and verbal communication skills.
- Proven track record of delivering a high level of customer service in a healthcare setting.
Physical Demands:
This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years' driving experience or no driving experience.
Must pass background check, TB test and other pre-employment screening.