Health Center Concierge

Job Details

Requisition Number: 38913 Workplace Setting: Onsite Physical Location: Celebration, FL Employee Type: Full Time Regular

Responsibilities

Premises mission is to help people get stay and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information visit www.jobs.premisehealth.com.

As a Full Time Health Center Concierge youll provide care to client employees in our Health Center located in Celebration FL. Do you pride yourself on delivering top-tier white-glove customer service? Do you have experience in a medical office, thrive in a fast-paced environment and possess excellent organizational and time management skills? If youre also computer savvy and fluent in Spanish or Haitian Creole you might be the perfect fit for our team of talented Healthcare Concierges.

What We Offer

• Full-time role with competitive benefits
• Generous PTO
• A flexible schedule that supports work-life balance
• Variety in your day-to-day responsibilities
• Supportive mission-driven team environment

Schedule Details

• 10-hour shifts, 4-day work week
• Rotating between two shifts
• A Shift: 6:45 AM - 5:15 PM
• B Shift: 8:30 AM - 7:00 PM
• Weekend rotation: Saturday or Sunday 7:30 AM - 6:00 PM
• Holiday rotation: Required to work at least two holidays per year

If youre passionate about patient experience and want to make a meaningful impact in a collaborative setting wed love to meet you.

Essential Functions

• Greets patients with a smile and may assist them through the registration process.
• Extends a warm and caring approach to all patients with a respect for diversity.
• Keeps patient informed of wait times and manages visit expectations.
• Helps patients navigate the health center and escorts patients as needed.
• Ensures health centers uphold Premise brand standards by posting only branded and approved materials and maintaining a welcoming appearance.
• Researches a patients outstanding out of pocket expenses and resolves errors.
• Resolves eligibility problems, incorrect claim charges and claim denials.
• Resolves questions about whether services are condition specific or related to preventive care.
• Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community.
• Assures correct application of specialist provider network status.

Care Coordination

• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Facilitates the transfer of medical records and lab results.
• May assist in the arranging of DME equipment following a discharge from the hospital.
• Facilitates the reviewing of test results with another physician for diagnosis confirmation.
• Coordinates and makes arrangements for diagnostic tests.
• Coordinates care for patients with complicated medical issues.
• Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience.
• May require other duties as assigned.

Job Requirements

• High School diploma/GED
• Preferred Experience: Prior experience preferred.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get stay and be well if we do the same for ourselves.

In addition to competitive pay, Premise offers full-time team members benefits including:

• Medical, dental, vision, life and disability insurance
• A 401k program with company match
• Paid holidays and vacation time
• A company-sponsored wellness program
• EAP access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.

Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits

Premise is an equal opportunity employer, we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services or any other characteristic protected under applicable federal, state or local law.