The Health Advisor I is responsible for managing customer contacts and database activities, including answering calls from clients requesting medical services or seeking clarification about healthcare facilities. Key duties involve scheduling appointments, handling referrals, and promoting healthcare programs and services. The role requires maintaining confidentiality, meeting customer expectations, and providing professional support.
Other requirements include a High School diploma or equivalent, 2-3 years of customer service or related experience, proficiency in computer applications and database management, and strong communication and problem-solving skills. Preferred experience with telecommunication systems and healthcare software is a plus. The position offers a schedule of Monday through Friday, 8:00 AM to 5:00 PM, with 80 hours bi-weekly.