Communication Skills, Consultative Sales, Cross-Selling, Customer Relations, Customer Support/Service, Interpersonal Skills, Multitasking, Organizational Skills, People Management, Performance Reviews, Resolve Customer Issues, Retail, Sales, Staff Motivation, Staff Training, Time Management
BASIC PURPOSE OF POSITION:
To supervise branch teller staff and oversee vault operations.
DUTIES OF POSITION:
- Responsible for daily supervision of teller staff.
- Monitoring teller staff's daily performance for sales and customer service.
- Verify accuracy, quality and quantity of work of teller staff.
- Responsible for vault.
- Respond to emails and reports appropriately and in a timely fashion.
- Train teller staff on all products and policies and procedures.
- Assist local branch management with annual employee reviews.
- Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
- Address questions from customers via phone, email, etc.
- Assist with other retail departmental duties, as needed.
EDUCATION/ EXPERIENCE/ SKILLS:
College degree preferred, but not required.
Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
Outstanding interpersonal and communications skills.
Personal characteristics:
Results-oriented.
Challenge-driven.
Problem-solver.
Proactive.
Self-directed.
Team contributor.
Sound judgment.
Attentive to detail
Strong time-management and organization skills.
Proficient PC and technical skills necessary to perform related job duties.
Ability to interact professionally with customers and other team members.
Ability to successfully multi-task.
BankFirst is an EO employer- M/F/Veteran/Disability
B
BankFirst Capital Corporation