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Head Technician

Institute of Inspection , Cleaning and Restoration Certification

Marietta, GA

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JOB DETAILS
SALARY
$18.50–$23.50 Per Hour
SKILLS
Administrative Skills, Auditing, Billing, Cleaning Equipment, Communication Skills, Corrective Action, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Dry Cleaning, Equipment Maintenance/Repair, Franchise Management, Furniture Moving, Health Insurance, Heavy Equipment/Vehicles, Identify Issues, Industry Standards, Interpersonal Skills, Inventory Levels, Inventory Management, Leadership, Leading Edge Technology, Lifting Equipment, Machining Operations, Mentoring, Needs Assessment, OSHA, Order Supplies, Organizational Skills, People Management, Performance Reviews, Problem Solving Skills, Quality Control, Quality Metrics, Record Keeping, Regulations, Resolve Customer Issues, Safety Compliance, Safety Process, Safety Standards, Schedule Development, Team Lead/Manager, Team Player, Time Management, Training Program, Training/Teaching, Water Resource Management
LOCATION
Marietta, GA
POSTED
2 days ago
Benefits:
  • 401(k)
  • Free uniforms
  • Profit sharing
  • Health insurance
  • Flexible schedule
We are seeking a Head Technician to become an integral part of our team! You will oversee and conduct carpet cleaning services using various methods (e.g., hot water extraction, steam cleaning, dry cleaning). As well as conduct and lead all restoration and water mitigation jobs including water, fire, storm and odor damages.

Responsibilities:
  • Technical Expertise:
      • Supervise water damage restoration processes, including water extraction, drying, dehumidification, and mold remediation.
      • Troubleshoot and perform maintenance on cleaning and restoration equipment, ensuring they are in proper working order.
      • Ensure all treatments and services comply with industry standards and safety regulations.
    • Team Leadership and Training:

      • Lead, mentor, and train junior technicians to ensure high-quality service and adherence to company standards.
      • Manage scheduling and assign tasks to team members, ensuring all jobs are completed efficiently and on time.
      • Perform performance reviews and provide constructive feedback to staff.
      • Foster a positive and productive work environment.
    • Customer Interaction:

      • Interact with clients to assess their needs, explain services, and offer recommendations for carpet cleaning or water damage restoration.
      • Handle customer concerns or complaints in a professional and effective manner.
      • Provide estimates and ensure that services are completed as quoted.
      • Maintain strong communication with clients throughout the process to ensure customer satisfaction.
    • Inventory and Equipment Management:

      • Monitor and manage inventory levels for cleaning agents, tools, equipment, and materials.
      • Ensure proper usage and storage of all equipment and chemicals, maintaining safety and environmental standards.
      • Order supplies as needed and coordinate with suppliers.
    • Quality Control:

      • Inspect completed work to ensure it meets company quality standards and client expectations.
      • Implement and follow up on corrective actions for any deficiencies in service or equipment performance.
      • Document the completion of work, including any unusual circumstances or issues that arose during the job.
    • Administrative Duties:

      • Maintain accurate records of service orders, job details, client information, and any follow-up required.
      • Prepare and review invoices and ensure that they are accurate and reflect the work completed.
      • Collaborate with office staff and management to ensure seamless operations and scheduling.
    • Health & Safety Compliance:

      • Ensure all technicians are trained on proper safety protocols, including handling chemicals and water-damaged materials.
      • Stay updated on OSHA regulations and ensure that safety standards are met at all times.
      • Conduct regular safety audits of the team and the work environment.
  • Skills and Qualifications:
    • Technical Skills: Experience in carpet cleaning techniques, water restoration, mold remediation, and the operation of related machinery.
    • Leadership: Strong leadership skills, with the ability to train and manage a team.
    • Customer Service: Excellent communication and interpersonal skills for interacting with clients.
    • Problem Solving: Ability to troubleshoot and resolve issues that arise on-site.
    • Certifications: Industry certifications, such as IICRC (Institute of Inspection, Cleaning and Restoration Certification), may be required or highly beneficial.
    • Physical Stamina: The role may involve physical labor, such as lifting heavy equipment, moving furniture, and working in challenging environments.
    • Organizational Skills: Ability to manage multiple jobs, schedules, and administrative tasks effectively.


Typical Work Environment:
  • On-Site: Much of the work will be performed at client locations, whether residential or commercial.
  • Varied Conditions: Water restoration work may involve dealing with flooded areas, wet carpets, and damp environments.
  • Team-Oriented: Often working alongside a crew of other technicians, office staff, and management.


Compensation: $18.50 - $23.50 per hour

Welcome to Voda Cleaning and Restoration!

Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
  1. Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
  2. Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
  3. Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
  4. Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
  5. Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
  6. Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
  7. Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.

So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.

About the Company

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Institute of Inspection , Cleaning and Restoration Certification