Head Quality Assurance Manager

Naturescape is seeking to hire a Head Quality Assurance Manager to serve as the company-wide steward of quality standards by providing direct leadership, training, and operational oversight to the QA management team across all Naturescape locations. Are you looking for a career with a stable,family-owned business? Would you like to be a valued and respected member of a close-knit team? If so, look no further!

BENEFITS AT A GLANCE:

• Starting salary of $68,640+/year, with potential for raises, salaried overtime, and bonuses
• 401K with unheard of - 200% company match up to 6%, vested immediately
• Full-time, flexible schedule
• Generous benefits: health, dental, vision, and supplemental insurance; HRA and HSA; up to 3 weeks of PTO and holidays in the first year of employment; and employee discounts

We love creating opportunities for our employees to grow with our company; frequent opportunities for advancement.

A DAY IN THE LIFE OF A HEAD QUALITY ASSURANCE MANAGER

As the Head Quality Assurance Manager, you are the leading force behind Naturescape's quality assurance department. Reporting directly to the Vice President of Operations, you hold the vital responsibility of overseeing quality standards for the entire company. Your day is dedicated to ensuring excellence across all locations by directly training, monitoring, and mentoring our team of QA managers.

While your home base may be at our HQ office in Muskego, WI, this role requires a strong willingness to travel to our various branches. These visits are essential for providing hands-on support, driving customer retention, and ensuring that every branch operates at peak efficiency. Your daily activities include:

• Strategic Oversight of Standards: You take ownership of Naturescape's quality benchmarks, you will oversee the integration of core service and standards, and verify that excellence is delivered uniformly.
• Leadership & Management: You provide direct oversight and guidance to QA Managers, conducting one-on-one meetings, 90-day reviews, and managing corrective actions to maintain a high-performing team.
• Audit & Inspection: During branch visits, you perform productivity inspections, same-day inspections, and ride-along inspections to verify that our service and safety standards are being met on the ground.
• Operational Oversight: You monitor routing management, track the performance of winter work, and verify the status of pesticide licenses to ensure full operational compliance.
• Team Development: You act as a mentor and coach, overseeing shadow training, testing, and training checklists to ensure all employees are fully equipped to succeed.

In this role, you are a leader who inspires excellence and empowers the QA team to reach their full potential, ensuring Naturescape's continued growth and success.

QUALIFICATIONS

• Valid driver's license and good driving record
• Ability to lift 50 lbs
• Motivated with a desire to learn
• Previous management or supervisory experience is a plus

ABOUT NATURESCAPE

Naturescape is a family-owned company that is 100% committed to making our customers happy with our lawn and landscape care. Since our humble beginnings in Appleton, WI, in 1986, we have been committed to providing the highest quality service, guaranteeing satisfaction, and offering very affordable prices. Because of these continued commitments, we have grown and now have 41 locations around the Midwest and South.

We know that we owe this success to our outstanding team. We care about employee satisfaction and want you to love your job. Here at Naturescape, we have a team culture where management is always willing to train and take the time to help you succeed.

For the benefit of our employees, customers, and anyone who interacts with Naturescape, we are proud to be a drug-free workplace and provide safe and healthy working conditions at all of our branches.

HERE'S WHAT OUR EMPLOYEES LOVE ABOUT WORKING AT NATURESCAPE

"Naturescape is an awesome company to work for . . . very generous and have always been very caring and understanding. I am happy to have chosen Naturescape for my career."

"I feel that my job is rewarding and fulfilling. I feel as though I can make a difference."

"Extremely happy with the support that is offered in order to do my job better."

"Family owned and always trying to make it a better place to work."

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Come Grow With Us!