Head of Technology Products (Remote)

Head of Technology Products (Remote)

Department: Professional Services (HR, Finance, IT, Marketing)

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: John Salt

Compensation: $180,000 - $220,000 / year

Description

Our Story

Imagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What''s in Store

We are on the lookout for an experienced Head of Technology Products (North America). In this role, you will be responsible for shaping, driving, and executing the North American technology product agenda in alignment with the Group Product Strategy, the global claims platform operating model, and the ClaimPilot Product Strategy. You will be working closely with the Group Director for Product Strategy, CTO for North America, Engineering, Architecture, Data, AI, and Cybersecurity leaders, North America business unit leaders and operations leadership Davies product peers across Group and Division, Group CIO and Technology leadership forums,

The role ensures that North America contributes to, and benefits from, a single, unified claims technology ecosystem across Davies, centered on ClaimPilot as the global platform-of-platforms for claims management. It covers North American claims and other operational platforms across all North America lines of business and client propositions, such as Workers Compensation, Property & Casualty, Auto, and Field and Risk.

This includes leading platform consolidation, reducing system duplication, enabling reuse of Davies IP, and ensuring the migration of regional claims businesses onto the modern ClaimPilot suite with supporting AI, workflow, and analytics capabilities.

Key Responsibilities

Product Strategy & Alignment

• Define and maintain the North American technology product strategy, ensuring full alignment to the Group-wide claims product strategy and ClaimPilot transformation roadmap.
• Ensure NA platform decisions support the Group's commitment to ClaimPilot as the global unified claims platform, replacing legacy and siloed systems across business lines.
• Embed "build once, use many" product principles, ensuring reusable components and shared capabilities reflect the Group product architecture.

Product Roadmaps & Lifecycle Management

• Own multiyear NA product roadmaps covering platforms, tools, analytics, workflow, and client interfaces, ensuring alignment with Group product governance and prioritisation.
• Translate business and technology strategy into sequenced, outcome-based delivery increments for engineering teams.
• Oversee the lifecycle of technology products from discovery through adoption, scale, maturity, and retirement.

Platform Consolidation & IP Reuse

• Lead initiatives to consolidate legacy claims systems into the modern ClaimPilot platform.
• Support the displacement of third party claims systems and tools where Davies IP is available, consistent with Group platform strategy.
• Work with Group Product to ensure NA requirements inform global platform evolution and shared component enhancement.

Governance, Controls & Transparency

• Operate within Group product governance, OKR frameworks, and decision making structures to ensure transparency, control, and prioritised value delivery.
• Provide visibility of NA roadmap progress, migration performance, capability adoption, delivery velocity, and risk.
• Ensure compliance with Group architecture, cyber, security, and AI governance standards for all NA product initiatives.

Stakeholder Engagement

• Partner with business unit leaders, operations, engineering, data, and architecture teams to translate NA business needs into coherent product strategies and delivery priorities.
• Represent North America in Group product forums, contributing market-specific insights, user needs, and value cases into the global roadmap.
• Communicate product strategy, roadmap progress, and migration outcomes across executive and operational leadership.

Adoption & Value Realisation

• Drive adoption of ClaimPilot and associated shared services across NA internal teams and clients.
• Define and track key product usage, migration, operational efficiency, and experience metrics to evidence value delivered.
• Partner with business to realise benefits related to reduced duplication, cost savings, improved claim cycle times, and enhanced client outcomes.

This is a full-time, home-based role that will require travel nationally and possibly internationally.

Skills, knowledge & expertise

• Senior product leadership experience across operational technology systems
• Proven experience in insurance, TPA, or adjacent financial services environments
• Demonstrated ability to define strategy and deliver modernization across complex technology landscapes
• Expertise in platform consolidation, product lifecycle management, discovery practices, outcome‑based roadmaps, and agile delivery
• Strong stakeholder management and executive communication skills
• Strategic, outcome‑driven mindset
• Ability to navigate complex organizational structures and federated environments
• Strong collaboration with product, engineering and operational leaders
• Data‑driven decision‑making and value‑oriented thinking
• Ability to clearly communicate technical concepts to non‑technical stakeholders

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee's primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com