Ensure optimal customer care with regard to project coordination, service, quality, adherence to
deadlines
and cost control Ensure optimal pricing
Identify market developments from a customer and competitor perspective. Proposals for joint
Determination of the necessary measures
Establishing and maintaining personal contacts with the customer
Realize the departmental goals
Supervise and commercially coordinate developmental and logistical activities of the customer in
the office and in the field to ensure customer satisfaction as well as to develop new customers and
market shares
Performing the function of Head of Sales for the function and structure
Tasks and responsibilities
A Sales
1 Securing and expanding Hella''s fields of competence vis-à-vis customers in order to position
Hella''s scope of delivery in the best possible way for customers'' strategically important products
2 Performing the function of a competent and reliable contact person for the customer,
to bundle customer contacts (one face to the customer), to recognize possible undesirable
developments at an early stage and to initiate and/or carry out their elimination
3 Identify the long-term strategies of customers and competitors, identify new business areas
and develop demand forecasts to enable reliable and forward-looking planning of development and
sales activities
4 Developing measures for the development of results and the degree of plan fulfilment
5 Establishing and maintaining long-term business relationships with customers in order to
achieve a high level of customer satisfaction/demand and to gain market share as well as
implementing the respective strategy of the company, developing cost-related targets for the head
office as a result of contacts with customers and competitors as well as conducting the annual
price negotiations in order to provide indications for cost optimisation as well as the required
contribution margins; developing profit and contribution margin
6 Optimize internal costs and monitor cost limits (HC 2), externally Ensure adequate prices to
deliver the highest possible contributions to the result
7 Winning new customers in coordination with the development organizational units in order to
achieve optimum market shares for our products
8 Ensure trouble-free customer supply in order to avoid production disruptions and shutdowns in
any case within the framework of the centrally implemented disposition responsibility
9
Coordinating the commercial and technical development activities between the customer and Hella, including subsequent product maintenance measures, in order to provide the customer with the desired product at the right price and on time
10
Establish and negotiate framework agreements and submit offers to customers in order to lay the foundation for smooth customer-supplier relationships and deliver the highest possible contributions to the bottom line
11
Collecting market data, developing statistics and maintaining price, spare parts and delivery files etc. to provide basic data for corporate and capacity planning as well as commercial processing and long-term strategic planning
12
Ensure smooth communication channels to maintain and build trouble-free customer-supplier relationships internally and externally
B
Leadership
1
Assigning employees according to their qualifications within the appropriate structure; instructing (targeting and motivating) and supporting employees to perform their tasks
2
Instruct, guide and instruct employees in function-related tasks
3
Responsible for performance appraisals and for qualification requirements
4
Leading employees by agreeing on objectives as well as delegating, selecting, qualifying and developing employees on the basis of a culture of trust, effectiveness control to level and develop potentials as well as promoting individual competences to fulfil departmental objectives