About David Energy
David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets - batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.
We're looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company's field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase.
Reporting to the COO, the Head of Operations is responsible for building the operational foundation that supports rapid deployment of permissionless DER's (e.g. Batteries and Thermostats), accurate enrollment, correct billing, and reliable customer support as the business scales. This role is hands-on and close to the work, with direct ownership of execution today and responsibility for building systems, processes, and teams that will support the company as complexity increases.
You will work in tight partnership with Product, Engineering, and Sales to ensure hardware, systems, and workflows are designed for real-world execution, auditability, and scale-not manual heroics.
Responsibilities
Own Enrollment & Billing Operations
Own end-to-end enrollment and billing operations, from readiness and submission through usage validation, invoicing, and exception resolution
Ensure high accuracy, timeliness, and consistency across enrollment and billing processes
Design and implement operational controls, reconciliations, and monitoring to prevent defects and surface issues early
Develop and own enrollment and billing operational metrics and KPIs and lead root-cause analysis and remediation when performance slips
Own Field Operations, Hardware Implementation, and Procurement
Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady-state operations
Build and maintain field playbooks, installation standards, and deployment workflows
Manage installers, hardware vendors, and field service partners, including SLAs and performance accountability
Resolve deployment failures, commissioning issues, and field-driven escalations
Own Battery and Thermostat Procurement and Supply Chain Management
Lead Customer Support Operations
Own Customer Support as an operational function integrated with enrollment, billing, and field operations
Design support workflows for enrollment issues, billing questions, and hardware incidents
Establish SLAs, tooling, and escalation paths to ensure timely resolution
Use support data to identify systemic issues and drive permanent fixes
Requirements
Benefits