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Head of Operations

HAAS ASSOCIATES, DBA EverCare Mobile Health

Meridian, ID(remote)

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JOB DETAILS
SKILLS
Assisted Living, Behavioral Health, Bridge Building, Coaching, Communication Skills, Community and Social Services, Cross-Functional, Customer Experience, Design Document, Diversity, Entrepreneurship, Healthcare, Healthcare Providers, Leadership, Medical Record System, Metrics, Operating Systems, Operational Measurement, Operations Management, Operations Processes, Organizational Skills, Problem Solving Skills, Process Improvement, Process Management, Product/Service Launch, Project Management Certification, Project Management Professional (PMP), Psychiatry and Mental Health, Quality of Life, Service Delivery, Social Work, Systems Administration/Management, Team Building, Team Lead/Manager, Telehealth, Training/Teaching, Work From Home
LOCATION
Meridian, ID
POSTED
9 days ago
Benefits:
  • 401(k)
  • Competitive salary
  • Flexible schedule
  • Profit sharing
  • Training & development


Head of Operations Position Description
Position: Head of Operations
Location: Remote, Local to Boise is preferred, onsite as needed



Company Overview
EverCare Mobile Health is a mission-driven provider of mental health care services to seniors in long-term and assisted living settings. Headquartered in Idaho and serving communities across the region, EverCare delivers compassionate care through integrated onsite and telehealth programs. Our model supports facilities in improving care outcomes, reducing unnecessary hospitalizations, and enhancing quality of life for residents.


We run on the Entrepreneurial Operating System (EOS)® and are building a high-accountability, values-aligned team dedicated to transforming access to behavioral health for underserved populations.



Core Values
  • Help First - Give abundantly. Serve without expecting.
  • Embrace Change - Stay flexible. Keep learning. Grow stronger. Be confident.
  • Have Fun, Get Stuff Done - Bring joy. Be creative. Be yourself.
  • Built on Trust - Do what you say. Take ownership. Share transparently.
  • Positive Impact - Create connection. Care deeply. Inspire change.

Key Responsibilities: 
  • Lead, Manage, Accountability (LMA): As the Head of Operations, leads, manages, and holds the Medical, Care Management, Clinical, Social Services, and Service Coordinator teams accountable for achieving agreed-upon commitments. This position is a leader of leaders and requires a high degree of emotional intelligence, thick skin, effective communication, and consistency. 
  • Customer Experience Oversight: Own the full lifecycle of the patient and facility experience. Drive initiatives that improve satisfaction, care continuity, and EverCare’s reputation for excellence in behavioral health.
  • Operations Process Management: Design, document, and optimize operational processes to ensure clarity, consistency, and accountability. Ensure all operational processes are Followed By All (FBA) within the department, with clear training, adoption, and accountability systems in place to drive efficiency, quality, and scalable service delivery across all locations.
  • Program Development: Lead the planning and execution of any new service lines, community expansion, and constant shifting in patients. Ensure services are rolled out with operational readiness and measurable success metrics.
  • Technology & Systems Leadership: Oversee the use and integration of platforms supporting EHR, scheduling, care coordination, and reporting. Collaborate with vendors and internal teams to align systems with organizational needs.
  • Team Development & Cross-Functional Leadership: Coach team leaders, build bridges across functions, and strengthen the operational backbone of the company. Align resources and people to support growth and service excellence.
Qualifications: 
  • Bachelors level degree or higher (required)
  • 5+ years in senior operational leadership roles within healthcare or behavioral health, with demonstrated experience as a leader of leaders—owning accountability, performance, and results across multiple teams and managers (required)
  • Project management certification such as PMP, CAPM, etc. is a plus
  • Practice management certifications such as CPPM, CMPE, CMOM, etc is a plus 
  • Demonstrated success leading cross-functional teams and scaling service-based operations
  • Strong process orientation with comfort around systems and tech tools
  • Experience managing clinical and administrative leaders
  • Experience with EOS® tools and values is a strong plus
  • Excellent communicator, collaborator, and problem solver
What We Offer:
  • Competitive compensation based on experience
  • Fully remote work environment
  • Flexible time off and paid holidays
  • Health insurance reimbursement 
  • Opportunities for professional growth and development
  • A mission-driven culture focused on impact and innovation
EverCare Mobile is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
evercaremobile.com


Flexible work from home options available.

About the Company

H

HAAS ASSOCIATES, DBA EverCare Mobile Health