Head of Information Technology (Durham)

Job Overview

We are seeking an experienced and strategic leader to head our Information Technology function. This individual will be responsible for the overall direction, planning, execution, and operations of LCCU's technology. The role partners closely with Executive Management to align technology investments with business objectives, ensure regulatory compliance, and continuously improve the efficiency, reliability, and security of our systems.

The selected candidate will help define the future scope of the position as the Technology function evolves, so we are looking for someone who is both forward‑thinking and comfortable operating with some ambiguity.

Responsibilities

• Partner with Executive Management to develop long‑range technology strategy, objectives, and roadmaps aligned with LCCU's business goals.
• Lead, mentor, and grow a professional Technology team capable of supporting a secure, reliable, and efficient technology environment.
• Identify and recommend new technologies and services that improve operational efficiency, member experience, and organizational effectiveness.
• Conceptualize and champion Technology‑related policies, standards, and governance practices across the organization.
• Direct the design, implementation, and ongoing operation of LCCU's networks (WAN/LAN), telecommunications, systems, and applications.
• Create and maintain an information systems architecture that supports current and future business needs.
• Ensure internal systems are built and operated in a secure, reliable, and consistent manner.
• Oversee daily IT operations, service delivery, and end‑user support standards.
• Evaluate the acquisition (purchase, lease, license, or service) of hardware, software, and IT services.
• Lead vendor selection, due diligence, contract negotiation, and ongoing vendor performance management.
• Manage the Technology budget, forecasting, and prioritization of technology investments.
• Supervise, coach, and develop technical staff; set performance expectations and monitor results.
• Identify staffing needs and build a team structure that scales with LCCU's growth.
• Lead evaluation, design, implementation, and deployment of new applications and product suites.
• Personally lead key Technology and Security initiatives, programs, and projects as needed.

Requirements

• BA/BS in Managed Information Systems, Information Technology, Computer Science or Business, emphasizing technology.
• Minimum 10 to 12 years of related experience across all Information Technology and Information Security domains.
• Extensive knowledge of multiple network architectures and telecommunication platforms is required.
• Knowledge of Disaster Recovery Planning and Business Continuity Planning is a must. Ability to resolve conflicts between security and business objectives.
• Ability to lift at least 25 lbs. (file boxes, computer printer).
• Travel is required sometimes.
• Advanced writing skills in documenting procedures and configurations that are clear and concise.
• Professional experience in the credit union industry is a plus.
• Strong experience managing infrastructure solutions across storage, disaster recovery, BCP, virtualization, networking, and systems administration.
• Familiarity with core banking systems and ancillary applications.
• Familiarity with industry frameworks such as NIST and ITIL and regulatory areas such as NCUA, FDIC, and PCI.