HCEC Operations Specialist

HCEC & Operations Specialist (Direct Hire)
Salary: $42,000–$47,000/year (DOE) + Robust Benefits Package

We are partnering with our client to hire an HCEC & Operations Specialist for a direct hire opportunity. This role is ideal for a highly organized, customer-focused professional who can manage front office operations while supporting housing services and community programs.

This position plays a key role in creating a welcoming, responsive, and accessible experience for individuals seeking housing assistance—whether in person, by phone, or online.

Key Responsibilities

Front Office & Administrative Support:

• Serve as the first point of contact for visitors, callers, and external partners
• Manage reception duties, mail handling, and daily office coordination
• Support vendor coordination, supply inventory, and office organization
• Assist with onboarding logistics and general administrative projects
• Maintain calendars, signage, lobby materials, and office systems
• Monitor shared inboxes, voicemails, and ensure timely routing of inquiries

Housing Consumer Education Center (HCEC):

• Provide high-quality customer service to individuals seeking housing support
• Assist walk-ins with intake forms, referrals, and resource navigation
• Manage HCEC intake process, including phone, email, and online submissions
• Enter and track all activity in CHPM data system
• Assess housing needs and recommend next steps, resources, or referrals
• Maintain up-to-date resource materials for clients and staff
• Participate in team meetings and case discussions

First-Time Homebuyer (FTHB) Program:

• Coordinate registrations, data tracking, and reporting
• Deliver workshops in accordance with CHAPA standards
• Support overall program operations and success

Qualifications:

• Bilingual (Spanish preferred)
• Strong customer service skills, especially working with individuals in crisis
• Excellent communication and organizational abilities
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to multitask and adapt in a fast-paced office environment
• Previous administrative or front office experience preferred

Education:

• High School Diploma or Vocational equivalent required

Work Environment & Physical Requirements:

• Primarily office-based role with standard equipment use
• Light physical activity (lifting up to 10 lbs, occasional walking)
• Frequent computer use and repetitive hand motions

What We’re Looking For:
Someone who can balance compassion with efficiency—comfortable managing a busy front desk while supporting individuals navigating housing challenges. This is a mission-driven role with real community impact.