HCBS Quality Specialist

Job Title: HCBS Quality Specialist

Location: Augusta Maine 04333

Duration: 2/1/2026 to 12/31/2026

Overview:

These four (4) Home and Community Based Services (HCBS) Quality Specialists will conduct a range of monitoring and licensing activities through the Office of Aging and Disability Services (OADS) in coordination with a team of other professionals statewide to support quality services within HCBS.

Department: DHHS Office of Aging and Disability Services (OADS)/Location/Teleworking position with potential for occasional OADS office visits.

Knowledge, Skills and Certifications:

• Experience in quality assurance/quality improvement (QA/QI), compliance monitoring or program corrections, within the areas of HCBS, Healthcare, behavioral health, or long-term services and supports.
• Ability to interpret and apply state rules and regulations and communicate requirements in plain language.
• Proficient in Microsoft Office 365 programs, including SharePoint, Excel, Word, Outlook, PowerPoint and other electronic tools to accurately record data.
• Strong written skills including development of emails, letters, and reports.
• Ability to organize work and meet timeframes.
• Strong interpersonal skills including ability to interact with people receiving services, Providers and other stakeholders as well as varied levels of management which may include:
• OADS QA waiver specialists, OADS Resource Coordinators, Adult Protective Services, staff from Division of Licensing and Certification, and the Office of MaineCare Services.
• Six (6) years of education and/or professional experience serving individuals with Developmental Disabilities, Autism, Brain Injury and other related conditions, social services casework or social services program development/delivery.
• Preference will be given to applicants with a bachelor’s degree in social services or a related field, experience in conducting program compliance work, and experience with quality assurance and quality improvement development of services for persons with disabilities.

The successful applicants will:

• Possess or quickly develop knowledge of applicable Medicaid, MaineCare, and HCBS Waiver and Licensing rules and regulations, both state and federal.
• Understand Person-Centered Thinking and Planning (PCP).
• Demonstrate a high level of critical thinking and customer service skills as well as excellent communication skills both written and oral.

Schedule:

• Monday through Friday, hours are typically between 7 am and 5pm, with 8 hours per day
• Full time, 40 hours per week.
• In state travel required, Fully remote (with frequent program site visits, and some in office meetings

• Duties and Deliverable (Outline of specific job duties):

  • Conduct provider reviews and monitoring activities statewide to assess compliance with applicable state rules, laws, and program standards, including identifying areas needing improvements, reported concerns of individual standards violations
  • Review and determine quality of documents submitted as evidence for compliance to requirements in a thorough manner, following protocols through desk level reviews and on-site visits at program locations where services are delivered.
  • Assist in the development of determination documents including responsibilities for accurate information being submitted to meet timeframes.
  • Provide technical assistance and resources to HCBS Providers utilizing approved tools, guidance, training resources and department processes, including helping providers understand quality management expectations and ongoing continuous monitoring responsibilities.
  • Collaborate as part of a statewide team, ensuring continuity of coverage, consistent interpretation of standards, and timely sharing of relevant information. .
  • Participate in initiatives as assigned to support the implementation of a monitoring and licensing process for the State of Maine for all Home and Community Based Providers.
  • This would be a contracted position, fully remote with some meetings in State of Maine offices, with travel and on-site visits to provider agencies across the State. Mileage and expense reimbursement provided.