Seeking an energetic Supervisor to oversee 10-25 call center agents in a production environment. The role requires strong communication, organizational, and management skills, with a focus on coaching, motivating, and driving team results. Responsibilities include monitoring productivity, addressing performance issues, implementing goals, and ensuring compliance with policies. The supervisor will handle escalated customer calls, assist with scheduling, and conduct performance reviews and hiring. Candidates should have call center management experience, high school diploma or GED, bilingual in English/Spanish, and proficiency in MS Office. Benefits include advancement opportunities, flexible schedules, bonus incentives, a positive work environment, and an Employee Ownership Program. ACT is an equal opportunity employer committed to a discrimination-free workplace.