Job Description: Harley-Davidson Technician
Department: Service
Summary:
The Harley-Davidson Technician is responsible for diagnosing, repairing, and maintaining Harley-Davidson® motorcycles to factory standards. This role is revenue-producing and performance-driven. The technician directly impacts customer satisfaction, service profitability, and dealership reputation. Efficiency, accuracy, and pride in workmanship are mandatory.
Key Responsibilities:
Perform diagnostics, maintenance, and repairs on Harley-Davidson motorcycles
Accurately document all work performed on repair orders
Complete work efficiently to maximize flat-rate productivity
Perform services and repairs to Harley-Davidson factory standards
Identify additional service needs and communicate them clearly to Service Advisors
Conduct road tests and quality checks as required
Maintain a clean, safe, and organized work area
Use dealership tools, equipment, and diagnostic systems properly
Follow all safety procedures and dealership policies
Stay current with Harley-Davidson training and certifications
Performance Expectations (KPIs):
Flat-rate efficiency and productivity
Comeback and rework percentage
Repair order accuracy
Hours produced vs. hours available
CSI and customer satisfaction scores
Qualifications:
Harley-Davidson technician experience preferred
Valid motorcycle endorsement and driver’s license
Ability to lift motorcycles and work on feet for extended periods
Strong mechanical aptitude and diagnostic skills
Ability to work efficiently in a fast-paced environment
Professional attitude and strong work ethic
What Success Looks Like:
High productivity with minimal comebacks
Consistent billed hours and strong efficiency
Customers trust the quality of your work
Advisors confidently sell your recommendations
Service department hits labor and throughput goals
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