Hardware Technician

Cortavo

Atlanta, GA

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JOB DETAILS

SKILLS

Amazon Web Services (AWS), Asset Management, Best Practices, Cellular Telephone, Cloud Computing, Communication Skills, Computer Hardware, Computer Maintenance, Computer Science, Computer Software, Customer Relations, Customer Support/Service, Database Management Software/Systems (DBMS), Detail Oriented, Documentation, Driver's License, Hardware Administration, Hardware Configuration Management, Help Desk, High School Diploma, Information Technology & Information Systems, Internet Security, Inventory Management, Knowledge Base, Lift/Move 30 Pounds, Mac Operating System, Maintain Compliance, Management of Information Systems/Technology (MIS), Mentoring, Microsoft Office, Microsoft Windows Azure, Microsoft Windows Operating System, Multitasking, Network Administration/Management, Network Security, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Service Delivery, Software Administration, Standard Operating Procedures (SOP), Systems Administration/Management, Systems Hardware, Team Lead/Manager, Technical Support, Telephone Skills, Time Management, Track Customer Issues, Writing Skills

LOCATION

Atlanta, GA

POSTED

12 days ago

Job Overview:

We are seeking a motivated and tech-savvy Hardware Technician to join our IT team. This individual will be responsible for supporting our clients by handling inbound support calls, provisioning hardware, maintaining IT inventory, and documenting processes. The ideal candidate has strong organizational skills, attention to detail, and a customer-focused mindset.

This position reports directly to the Service Delivery Team Lead

Responsibilities:

Hardware Provisioning

Install, configure, and maintain hardware and software for clients following company SOPs and Knowledge Base guidelines.
Ensure accurate documentation of all hardware deployments in relevant systems.
Manage IT inventory, ensuring proper asset tracking and adherence to SOPs.
Visit customer locations as needed to set up hardware systems according to standard procedures.

Level 1 Service Desk

Answer inbound calls and emails, create initial tickets, and escalate issues as necessary.
Provide basic technical support to end-users, including troubleshooting hardware, software, and network issues.
Collaborate with team members to identify and implement IT process improvements.
Assist IT team with projects such as system upgrades, network management, and security initiatives.
Maintain professionalism when interacting with clients and internal staff.

Documentation

Maintain and update customer records in systems such as Autotask, IT Glue, and monday.com.
Follow company SOPs and KBS when creating or updating documentation.
Create and update knowledge base articles based on experiences resolving tickets.
Assist in training and supporting peers on hardware and service desk procedures.

Required Skills & Qualifications:

High school diploma or equivalent; pursuing or completed degree in Information Technology, Computer Science, or related field preferred.
Basic understanding of computer hardware, software, and networking concepts.
Familiarity with Microsoft Office Suite and operating systems such as Windows and macOS.
Strong written and verbal communication skills; empathetic customer service approach.
Detail-oriented, with excellent organizational and time management abilities.
Ability to work independently and collaboratively in a team environment.
Excellent organizational, time management, and multitasking capabilities.
Valid driver’s license with a clean driving record.

Preferred Qualifications:

Available to consistently work up to 40 hours a week
Knowledge of cybersecurity principles and best practices.
Familiarity with cloud services such as AWS, Azure, or Google Cloud.
Understanding of database management systems.

Estimated Usage of Time:

50% - Hardware provisioning, setup, and maintenance following SOPs (~20 hours/week)
40% - Answering calls/emails and working alongside the team to resolve any issues that arise (~16 hours/week)
10% - Knowledge Base Documentation (~2 hours/week)

Benefits:

Gain practical experience in a professional IT environment.
Mentorship and training from experienced IT professionals.
Opportunity to work on impactful IT projects.
Networking opportunities within the industry.

Work Environment:

Weekday Schedule: Monday thru Friday, 9am-6pm or 8 am- 5 pm
Must have reliable transportation.
Must be able to lift 30 pounds.
Must be able to stand for 1+ hour periods.
Competitive salary, as well as employer contributed health benefits
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced, but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year

Hardware Technician

Cortavo

Atlanta, GA

About the Company

Cortavo

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