Hardware Support Engineer
Location: Arizona (Canary Systems Office) Job Type: Full-Time | In-Office Only Industry: Technology / Engineering / Instrumentation Company: Canary Systems, Inc.
About Us Founded in 1997, Canary Systems, Inc. is a fast-growing, innovative technology company specializing in civil engineering, monitoring and instrumentation. Our work spans multiple industries including:
Construction Mining Geotechnical Industrial Public Infrastructure
We are recognized globally for our proprietary MLSuite software and leadership in risk management and monitoring solutions. Headquartered in New Hampshire, we have additional offices in Arizona, Tennessee, California, Canada, Australia, Brazil, and Indonesia-offering strong career advancement and professional growth opportunities.
Position Summary
We're hiring a Hardware Support Engineer for our Arizona office. This is a hands-on, in-office role focused on:
Supporting clients and internal teams Integrating hardware and software systems Troubleshooting and testing monitoring solutions
You'll join a collaborative and skilled team, working on impactful projects worldwide. This is an excellent opportunity for someone who is technically adept, detail-focused, and eager to grow with a dynamic tech company.
Key Responsibilities
Troubleshoot and resolve technical issues with clients and internal teams Manage client support tickets through internal systems Learn and utilize: CRBasic programming (Campbell Scientific devices) - Training provided MLBasic - Proprietary language for MLBase/MLRemote hardware Integrate instrumentation with MLSuite software: Research instrument capabilities Define technical requirements Document integration methodologies Perform thorough testing of hardware and software Provide ongoing technical support
Preferred Qualifications
Strong technical troubleshooting ability Solid understanding of electronics Familiarity with: Serial communication protocols Wi-Fi networking & configuration TCP/UDP network protocols Binary and hexadecimal math CRBasic programming (preferred, not required)
Ideal Candidate Traits
Independent and collaborative work style Detail-oriented and well-organized Strong verbal and written communication skills Self-driven and proactive Willingness to travel as needed
Benefits & Perks
Supportive and skilled team environment Clear career advancement path Competitive salary and comprehensive benefits: Health and life insurance Paid time off (PTO) Retirement plan Volunteer PTO Fitness reimbursements And more
Additional Info Location: Arizona office Work Model: Full-time, in-office Equal Opportunity Employer No phone calls, please
Ready to Join Us? Be a part of our innovative team and build a rewarding career in technology and engineering. Apply now!