Apple iMac, Asset Management, Asset Management Software, Centralized Operations/Management, Cloud Computing, Communication Skills, Computer Hardware, Data Migration, Desktop PC, Detail Oriented, Ecosystems, Emerging Technology, Government, Hardware Components, Hardware Specification, Hardware Upgrades, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Inventory Management, Laptop PC, Manufacturing Data Management, Multitasking, Operations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Standard Operating Procedures (SOP), System Migration, Technical Support, Testing, United States Citizen, Web Browsers, Work From Home, Writing Skills
Hardware Refresh Technician
Job ID: 2613673
Location: Washington, DC, United States
Date Posted: Jun 15, 2026
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: On-Site
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Job Description
Description
We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of upgrading and replacing hardware systems. In this role, you will collaborate across various departments to schedule deployments, minimize operational downtime, and maintain strict asset accountability. You will configure new devices, perform secure data migrations, and resolve technical issues during transitions, ensuring users possess reliable technology needed for day-to-day operations. This role has a projected start date of 9/1/26.
Key Responsibilities
- Deployment Management: Coordinate deployment schedules across departments to guarantee minimal disruption to daily operations.
- Device Configuration: Configure, image, and test new laptops, desktops, according to the organization protocols.
- Data Migration: Execute secure data and profile migrations from legacy systems to replacement hardware.
- Asset Accountability: Maintain precise, up-to-date tracking of IT inventory using centralized asset management tools.
- Technical Support: Troubleshoot and resolve hardware, software, or connectivity issues that arise during deployment.
- Stakeholder/User Communication: Serve as a primary point of contact as well as perform technical trainings to non-technical end-users.
Qualifications
Required Qualifications
- Project Experience: Proven experience supporting large-scale IT hardware refresh or lifecycle deployment initiatives.
- Clearance: Must be a US Citizen and able to obtain a Public Trust.
- Education: Bachelors degree; with 4 years of specialized experience a degree is not required.
- Technical Knowledge: Deep understanding of enterprise device imaging/provisioning, software deployments, asset management databases, and ITIL-based ticketing systems. In addition, a deep understanding of computer hardware components, specifications, configuration protocols within cloud ecosystem.
- Troubleshooting Skills: Demonstrated ability to diagnose and resolve sync errors during user profile transfers (e.g., OneDrive) and recovering missing files or browser certificates.
- Asset Tracking: Familiarity with inventory management processes and tracking tools for corporate or government IT assets.
- Core Competencies: Exceptional attention to detail, strong organizational skills, and the ability to manage multiple deployment tasks simultaneously.
- Communication: Strong verbal and written communication skills to interface professionally with agency personnel.
Preferred Qualifications
- Software Tools: Prior exposure to enterprise device imaging/provisioning and software deployments via cloud-based tools, Unified Endpoint Management (UEM) or MDM solutions as well as experience with asset management databases, and ITIL-based ticketing systems.
- Process Familiarity: Experience following strict standard operating procedures (SOPs) for secure hardware deployment.
- Background Foundation: Background in enterprise technical support, help desk or IMAC environment .
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.