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GVRA IT Support Specialist

Tekwissen

Tucker, GA

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JOB DETAILS
SKILLS
Analysis Skills, Background Investigation, Customer Support/Service, Depth Perception, High School Diploma, Identify Issues, Information/Data Security (InfoSec), Management of Information Systems/Technology (MIS), Network Administration/Management, On Call, Operational Support, PC Software, Privacy Controls, Problem Solving Skills, Software Administration, Software Design, Software Development, Software Installation, Software Upgrades, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Time Management, Training Program Development, Training/Teaching, Willing to Travel, Workforce Management
LOCATION
Tucker, GA
POSTED
4 days ago
Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Job Title: GVRA IT Support Specialist

Location: Tucker, GA 30084

Duration:6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Responsibilities:

Under general supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Prvides customer support in the maintenance of systems.
  • Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.
  • Provides technical support in the operation and use of application software systems.
  • Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.
  • Develops materials and methods to be used in training others in the use of various hardware and software.
  • Installs and/or upgrades software on PC's as instructed.
Other Duties:
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies:
  • Customer Service
  • Teamwork and Cooperation
  • Accountability
  • Results Orientation
  • Judgment and Decision Making
Required Education and Experience:
  • High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred Education and Experience:
  • Preference will be given to applicants who, in addition to meeting the required education and experience, possess one or more of the following:
Work Environment:
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands:
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Working Conditions:
  • Incumbents working in this job perform duties in an office setting. This is a 40-hour workweek requirement. The position may involve managing a high-volume workload and demands a high level of accuracy while working with deadlines. Regular attendance is an important part of being successful in this position. Reasonable accommodations can be made available to qualified individuals upon request.
Position Type and Expected Hours of Work:
  • This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.
Travel:
  • Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
Additional Eligibility Qualifications:
  • None required for this position.
Work Authorization/Security Clearance:
  • As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

Tekwissen

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/