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Guitar Technician (Luthier) Store 830

Guitar Center

Catonsville, MD

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JOB DETAILS
SKILLS
Customer Experience, Customer Relations, Customer Support/Service, Equal Employment Opportunity (EEO), Inventory Management, Leadership, Maintenance Services, Music, Psychiatry and Mental Health, Resolve Customer Issues, Sales, Training/Teaching
LOCATION
Catonsville, MD
POSTED
30+ days ago
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work. A few special characteristics that make our Repair Technicians successful : Customer Focus : Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues. Able to develop knowledge and skills including product, store operations, sales and leadership. Training : Able to effectively train learners and communicate info and techniques so that they are retained. As our Repair Technician, you will: Interact with customers, ensuring a positive customer experience Service customer-owned instruments with a high level of craftsmanship Maintain store owned gear, as requested Why Guitar Center? Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. Skilled understanding of repairing Guitars Foundational product knowledge on Guitar Center products Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.

About the Company

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Guitar Center