GUEST SERVICES TEAM MEMBER SEASONAL DEPARTMENT
Guest Services CLASSIFICATION Seasonal Non-Exempt Hourly
REPORTS TO Guest Services Managers Assistant Managers Supervisors
DIRECT REPORTS NA Applicants will be considered for vacancies in all Guest Service areas and may receive an offer for a position in Admissions Retail or Rides. Once hired team members may also have the opportunity to train in more than one position based on area needs and supervisor discretion.
Position Pay Rate Minimum Age Positions Available Drivers License Required
Admissions Team Member $15.00/Hour 15 Medium No 16 Medium
Retail Team Member $15.00/Hour 15 Medium No 16 Medium
Ride Station Host $15.00/Hour 15 Medium No
Ride Operator II $15.00/Hour 16 Medium No
Ride Operator I $15.50/Hour 18 Medium Yes
What youll do Guest Services team members work to ensure a memorable experience for all Zoo & Aquarium visitors by providing superior customer service and making all guests feel welcome. Team members respond to guest inquiries, promote Zoo & Aquarium events, and assist other departments to help provide a seamless guest experience. Lastly, team members also assist with maintaining the general cleanliness of the Zoo & Aquarium, helping to provide a safe and welcoming environment.
Guest Service Team Members work in three main areas:
Admissions Admissions team members are responsible for initiating and completing admissions and membership sales transactions for Zoo & Aquarium visitors, greeting guests and answering all inquiries regarding Zoo & Aquarium information. Duties include but are not limited to:
• Efficiently scanning and processing tickets and membership cards for entry while enforcing Zoo & Aquarium policies in a friendly manner. • Presenting appropriate ticket membership options to guests and efficiently processing the sale of tickets memberships through the POS system. • Assisting with the facilitation of visiting groups to ensure quick and efficient access through the Zoo & Aquarium entrance. • Adhering to the organizations cash handling and credit card procedures.
Retail Retail team members are responsible for initiating and completing merchandiserental transactions with Zoo & Aquarium visitors, maintaining store cleanliness, stocking supplies, ensuring safe work conditions, and answering all inquiries for Zoo & Aquarium information. Duties include but are not limited to:
• Initiating and completing all merchandiserental transactions in retail locations while suggestively selling and being knowledgeable about products. • Assisting managers with receiving and tagging of merchandise. • Stocking supplies and maintaining cleanliness of retail locations. • Adhering to the organizations cash handling and credit card procedures.
Rides Rides team members are responsible for the daily operation of rides, including the African Sky Safari, Endangered Species Carousel, African Tram, Kenyan Cruise, Flying Flamingo, and Kansas City Zoo Railroad. They are also required to follow proper safety and operational procedures. Duties include but are not limited to:
• Ensuring the proper use of safety practices and procedures while operating the attraction. • Following openingclosing procedures, reporting unsafe conditions immediately, and accurately completing daily paperwork. • Loading and unloading of ride, checking ride restraints, providing safety instructions, operating control panels, dispatching vehicles, and ensuring the safe operation of the attractions. • Maintaining concentration, alertness, and attentiveness for extended periods of time.
MINIMUM QUALIFICATIONS
Education & Formal Training Must be 15 years of age or older.
Experience Experience in a customer service role welcomed.
Ability to interact with all types of people professionally and effectively.
Other Minimum Requirements
This is an active and dynamic role that will require employees to be in a stationary position for extended periods of time, move around to complete job duties, and move up to 50 pounds with or without assistance. Assistance depending upon task or role. This role will require employees to work a flexible schedule, including weekends, holidays, and evening hours in all weather extremes. Valid drivers license required for some positions. Must pass background and drug screening.