Compensation and Benefits, Customer Support/Service, Employee Assistance Plan, Follow Through, Health Plan, Healthcare, High School Diploma, Hospitality and Tourism, Insurance, Life Insurance, Long-Term Care, Patient Care, Physician Credential, Psychiatry and Mental Health, QoS (Quality of Service), Resolve Customer Issues, Team Player, Tuition Fees, Wireless Communications
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.
Responsibilities:
Bring your organizational, problem solving and customer service skills to our team as a Guest Services Specialist. In this crucial role, you will ensure that all patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
*Promote Guest Services involvement based on the needs and interests of the patient/resident, preferences and life history.
*Provide input into the design of events, offerings and activities and assist in the planning of Guest Services opportunities.
*Plan and organize daily tasks and schedules.
*Facilitate group and individual activities for patient/residents of various cognitive and physical abilities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service.
*Participate in the formulation and follow through of the patient/resident care plan.
High school diploma or equivalent is required Must have experience in Customer Service/Hospitality.
Benefits:
*Variable compensation plans
*Tuition, Travel, and Wireless Service Discounts
*Employee Assistance Program to support mental health
*Employee Foundation to financially assist through unforeseen hardships
*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
*Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
*On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
We also offer several voluntary insurances such as:
*Pet Insurance
*Term and Whole Life Insurance
*Short-term Disability
*Hospital Indemnity
*Personal Accident
*Critical Illness
*Cancer Coverage
Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.