Guest Services Representative

The Guest Services Representative Opportunity:

The Guest Services Representative is the first point of contact for patients, families, visitors, vendors, and community members. This role ensures all guests receive a warm, professional, and respectful experience while visiting the facility. Responsibilities of this role include routing incoming calls, registering and directing visitors, assisting with wayfinding, supporting resident transportation logistics, and facilitating communication between guests and staff. The Guest Services Representative may assist with deliveries, maintaining accurate information resources, and providing guidance to internal and external guests in other ways.

Compensation and Benefits:

• The starting pay range for his position is $15.18 - $16.53 based on experience.
• The hours for this position are 7:00am – 3:00pm, including weekends.
• PTO, paid holidays, newly updated facility, health insurance, dental insurance, vision insurance, life insurance, accident insurance, hospital insurance, employee assistance program and more.
• As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!

What Qualifies You:

Required:

• 16 years of age or older
• More than 6 months of customer service experience
• Must be able to hear and communicate effectively in person and over the phone.

Preferred:

• Knowledge of switchboard, phone systems and computer systems is preferred.

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. 

What a Guest Services Representative does at NCHC:

• Greet and register all guests, visitors, and vendors in accordance with established procedures.
• Assist clients, residents, staff and community members in locating departments and services.
• Maintain a respectful demeanor in every interaction with internal or external guests.
• Maintain accurate visitor logs and issue identification as required.
• Communicate infection prevention updates (e.g., masking policies) and facility guidelines.
• Provide directions for anywhere on campus as needed.
• Answer and route incoming calls promptly and courteously using a multi-line phone system.
• Relay accurate messages and voicemails to appropriate staff.
• Receive and arrange for delivery or pick-up of items for residents and staff.
• Provide general information about the organization and available services.
• Overcome communication or language barriers using available tools and resources
• Contact Security, Environmental Services, or Facilities Management for assistance when necessary.
• Adhere to schedule work hours with regular and predictable attendance.
• Complete all other duties as assigned.

Working Environment and Physical Requirements

• Requires prolonged periods of sitting at a desk, working on a computer and using a multi-line phone system.
• Repetitive hand and wrist movements for phone and computer use.
• Must be able to lift 25 pounds occasionally.
• Possible contact with individuals carrying communicable conditions.
• Follows established professional, ethical, and privacy standards, along with all related policies and procedures.

About North Central Health Care:

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs over 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at www.norcen.org/careers to learn more.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.