Guest Service Representative
Cleveland Botanical Garden
Part-Time
Opportunity:
The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork, superb customer service and wants to do meaningful work at Holden Forests & Gardens.
HF&G connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong.
Position Details:
Key Responsibilities:
Key responsibilities of the Guest Services Representative include, but are not limited to:
Support the Holden Forests & Gardens' mission, values, vision, and core commitment to the visitor experience and community engagement
Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events
Provide friendly, clear, and courteous customer service to encourage return visitation
Manage customer concerns, communicate effectively, provide prompt follow-up and relay information to Guest Services Lead and Manager as needed
Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization's constituent management and point-of-sale system.
Complete register opening and closing procedures.
Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom.
Regularly assist with event set-up, support special events and programs.
Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
Answer guest telephone calls & emails and assist guests with in-person inquiries
Daily check the retail activity report and replace store stock levels
Report SKU discrepancies and pricing to the retail inventory coordinator
Participate in regularly scheduled inventory counts
Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
Ensure proper admission policies and safety practices are being followed
Provide prompt follow-up and relay information as needed to supervisor
Perform other duties as assigned
Qualifications and Skills:
Physical Requirements
Must be able to perform with or without reasonable accommodation:
Apply:
Qualified applicants should a submit a resume, cover letter outlining your experience and interest in the role, and 3 professional references.
Some of the reasons Holden Forests & Gardens (HF&G) is a great place to work!
Work in a beautiful environment within Greater Cleveland | Discounts in our stores & cafes | Free parking at both campuses anytime we are open | Free admission to many Northeast Ohio Museums | Free Employee Assistance Program | And Much More!
Holden Forests & Gardens is an equal opportunity employer and values an authentic sense of belonging at all levels of the organization, including staff, volunteers, Board of Directors, and visitors. HF&G believes that working toward an equitable culture that values all perspectives enriches the work environment, helping achieve our goal to build a greener and healthier Northeast Ohio. We are working to create and sustain a supportive environment and sense of belonging for people of all backgrounds. HF&G promotes an equitable approach in its hiring, retention, and promotion; in Board recruitment efforts; and in community partnerships and programming.