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Guest Services Representative

Resort Travel & Xchange

Ocean City, MD

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JOB DETAILS
SKILLS
Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Disability Insurance, High School Diploma, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Life Insurance, Lift/Move 40 Pounds, Lift/Move 50 Pounds, Organizational Skills, Presentation/Verbal Skills, Service Delivery, Telephone Skills, Vision Plan
LOCATION
Ocean City, MD
POSTED
Today
Now Hiring: Full-Time Guest Service Representative

Location: Coconut Malorie Resort - Ocean City, MD
Company: LaTour Hotels and Resorts, Inc.

Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.

Why Work With Us?

LaTour Hotels and Resorts offers more than just a job-we offer a career with purpose and perks! As a full-time team member, you'll enjoy:
  • Competitive pay and benefits package
  • Medical, dental, and vision insurance
  • Company-paid short-term disability and life insurance
  • Voluntary benefits and wellness perks
  • 401(k) retirement plan with company match
  • Employee Stock Ownership Plan (ESOP) - become an owner!
  • Travel discounts and resort perks
  • A positive, inclusive work environment where your voice matters
  • Equal Opportunity Employer (EOE)
About the Role

As a Guest Service Representative, you'll be the warm, welcoming face of our hotel-ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you'll provide seamless service that leaves a lasting impression.

Key Responsibilities
  • Greet all guests with a smile and professional hospitality
  • Efficiently handle check-in and check-out procedures
  • Make welcome and departure calls per company standards
  • Proactively resolve guest concerns or direct them to the right resource
  • Answer phones, emails, and voicemails promptly and courteously
  • Complete daily shift checklists and communicate handoffs between shifts
  • Collaborate with housekeeping, kitchen, and maintenance to meet guest needs
  • Monitor and balance cash drawer; report discrepancies to management
  • Maintain a tidy, organized, and professional front desk area
  • Perform concierge and bell services as needed
What You Bring to the Team
Education & Experience
  • High school diploma or GED required
  • Customer service experience preferred, but not required
Skills & Qualities

We're looking for team members who are:
  • Customer-Focused - You put the guest first and go the extra mile
  • Adaptable & Energetic - You handle challenges with enthusiasm
  • Honest & Ethical - Integrity is at the core of your work
  • Friendly & Professional - You're approachable, courteous, and respectful
  • Organized & Detail-Oriented - You keep things running smoothly
LHR's Core Competencies
  • Accountability
  • Adaptability
  • Enthusiasm
  • Interpersonal Savvy
  • Safety Awareness
  • Tolerance
  • Strong Oral Communication
  • Accuracy in Work
  • Bonus: Bilingual - Spanish-speaking candidates encouraged to apply!
Physical Requirements
Activity Frequency Standing / Walking Constantly Sitting Occasionally Reaching, Handling, Fingering Frequently to Constantly Bending / Squatting / Kneeling Occasionally Lifting / Carrying up to 50 lbs Occasionally Pushing / Pulling up to 40 lbs Occasionally

Work Environment
  • Fast-paced front office environment with frequent interactions and distractions
  • Must be available for varied shifts, including weekends and holidays

Ready to Join Us?

If you're ready to bring your smile, service skills, and passion for hospitality to a company that values your growth-we want to hear from you!

About the Company

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Resort Travel & Xchange