Guest Services Officer, Exterior
Are you passionate about creating a welcoming environment while keeping visitors and artwork safe? The Nelson-Atkins Museum of Art is looking for a courteous, reliable, and safety-focused Guest Services Officer (Exterior) to help protect our grounds, assist visitors, and serve as a vital ambassador of our museum.
Position Details:
Location: Kansas City, MO (On-site)
Status: Full-Time
Schedule:
Monday: 9:30 a.m. – 5:00 p.m.
Tuesday: 9:30 a.m. – 5:00 p.m.
Thursday: 9:30 a.m. – 9:00 p.m.
Friday: 9:30 a.m. – 9:00 p.m.
Pay Rate: $16.24/hour
Who We Are
At the Nelson-Atkins Museum of Art, we believe that art is for everyone. Our Guest Services Officers help bring that vision to life by providing outstanding hospitality and ensuring the safety and security of both our guests and the art in our care. Exterior Officers are often the first face of the museum, creating a positive and safe experience for all.
What You’ll Do
As a Guest Services Officer (Exterior), you'll help visitors feel welcome and safe as they explore our museum and grounds. You’ll prevent damage to artworks and property, respond to emergencies, and offer helpful information and directions.
Key responsibilities include:
Greeting and assisting guests with professionalism and warmth
Providing directions and information about artworks, exhibitions, and amenities
Monitoring assigned areas (interior and exterior) to ensure the safety of visitors, staff, and the art
Following post procedures including box and speaker checks, incident reports, and safety sweeps
Responding to emergencies with calmness and confidence; performing basic first aid or CPR as needed
Operating a bike, cart, or scooter safely per museum guidelines
Handling cash transactions, operating a cash register and credit card machine
Directing traffic or assisting in the garage as needed
Using technology, including email, computers, and spreadsheets
What You Bring
High school diploma or GED
Excellent attendance, reliability, and customer service skills
Strong communication and professionalism in all interactions
Ability to stay calm and courteous in stressful situations
Basic computer and typing skills
Ability to stand and remain alert for long periods
Physical capability to climb stairs, lift up to 30 lbs, and work in all outdoor weather conditions
Willingness to work weekends and occasional overtime
Good vision and hearing
What We Offer
A welcoming and mission-driven work culture
Opportunities to engage with the public and contribute to a meaningful visitor experience
Training and professional development opportunities
A chance to be part of a team that values respect, safety, and community
Equal Opportunity Employer
The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law.
For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.
The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.
Salary information is a general guideline only. The Museum considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.