GUEST SERVICES MANAGER

United States Air Force

Edwards AFB, CA

JOB DETAILS
SALARY
$21.96–$25 Per Hour
SKILLS
Aerospace and Defense, Air Force, Auditing, Beverages, Corrective Action, Customer Support/Service, Disciplinary Action, English Language, Federal Government, Government Organizations, HTTPS (HyperText Transport Protocol Secure), Hospitality and Tourism, Leading Edge Technology, Legal, Military, Military Operations, Multitasking, National Agency Clearance, Peace Corps, People Management, Performance Management, Problem Solving Skills, Publications, Recreation, Regulations, Reimbursement, Retail Sales, Sales, Schedule Development, System Operations, Team Lead/Manager, Team Player, Telephone Skills, Travel Industry, Volunteer Experience, Willing to Travel
LOCATION
Edwards AFB, CA
POSTED
21 days ago

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GUEST SERVICES MANAGER

Department of the Air Force

Air Force Materiel Command

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  • Summary
  • This job is open to
  • Duties
  • Requirements
  • How you will be evaluated
  • Required documents
  • How to apply

Summary

About the position: This position will be assigned to The High Desert Inn-Lodging Facility on Edwards AFB, Ca.

This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave.

Learn more about this agency

Summary

About the position: This position will be assigned to The High Desert Inn-Lodging Facility on Edwards AFB, Ca.

This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 06/10/26

Due by 11:59 p.m. ET on June 10, 2026

Location

Edwards AFB, CA

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $21.96 - $25 per hour Pay scale & grade

NF 3

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required

Appointment type Term - 12 Months

Occupations and job series

  • 0303 Miscellaneous Clerk And Assistant

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

  • Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 26-6ZFSVL331957 Control number 870796600

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

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  • Responsible for the efficient and economical operation of the Lodging Guest Reception, which include both reservations and front desk operations.
  • Accepts request from reservations-group and individual, according to space availability.
  • Orders and issues non availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contracts quarters.
  • Registers and assigns rooms to guests, issues room keys, and may escort guest to rooms when called for.
  • Calculates and posts charges to patrons accounts and balances totals with control records.
  • Accepts payment, makes change, and presents departing guests checkout statements.Prepares and safeguards cash receipts, prepares daily cashiers report., daily activity report, and may prepare consolidated daily activity reports.
  • Maintains daily quarters occupancy and current checkout lists, acts on special requests from guests for service, operates a telephone system for guest use, ensures the availability of information on local area dining, lodging and tourism is available for guests, provides emergency notification for guests, ensure that personal belongings deposited by guest or found are safeguarded, ensures a night audit is performed daily.
  • Ensures cleanliness of lobby and reception area.
  • Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.
  • As time permits, performs non-supervisory duties as Guest Services Representative in the lodging guest reception unit.
  • Implements corrective actions within authority to resolve work problems.
  • Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.
  • Supports and explains management programs to subordinates.
  • Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
  • Advises and counsels workers on how to improve their performance and explains new work techniques.
  • Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness.
  • Performs other related duties as assigned.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12972314

Requirements

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Conditions of employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • Must be of legal age to sell alcoholic beverages to patrons.
  • May be required to work an uncommon tour of duty to include evenings, night, weekends, holidays and family down days.
  • Term Position not to exceed one year.
  • To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicants eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/10/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

  • Must have functional experience and demonstrated a mastery of front desk operations from either military or civilian hotel operation and the ability to build teams and work with others.
  • Applicant must have experience in clerical or cashier work of any kind which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
  • Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
  • Must be able to read, speak, and write in English.
  • Must meet state and legal age requirement for sale of alcoholic beverages.
  • Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI)

You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installations decision on the 3-year residency requirement.
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Governments interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • This position is not included in a bargaining unit.
  • Union Name AFGE and Local or Chapter Number Local 1406.
  • Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the positions qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Benefits

Help

Review our benefits

Required documents

Required Documents

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Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another persons personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

Help

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 06/10/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

Edwards NAF HR Office

Email 412FSS.NAFHRO@us.af.mil Address Edwards Sustainment Services Flight

412 FSS/FSCN

5 N. Seller Ave

Edwards AFB, CA 93524-1250

US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • Other (1)
  • Other (2)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another persons personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

Help

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 06/10/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Expand Hide how to apply

Agency contact information

Edwards NAF HR Office

Email 412FSS.NAFHRO@us.af.mil Address Edwards Sustainment Services Flight

412 FSS/FSCN

5 N. Seller Ave

Edwards AFB, CA 93524-1250

US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Air Force Materiel Command

Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF).

Employment on Edwards AFB allows you to support the most active and cutting-edge aerospace testing center in the world. This is the birthplace of the Apollo program and the site of the first human flight to break the sound barrier. As Edwards continues to test the cutting-edge technology of the future, NAF is a vital element in supporting more than 10,000 personnel who live, work and play here as they carry out The Mission.

Agency contact information

Edwards NAF HR Office

Email 412FSS.NAFHRO@us.af.mil Address Edwards Sustainment Services Flight

412 FSS/FSCN

5 N. Seller Ave

Edwards AFB, CA 93524-1250

US

Summary

About the position: This position will be assigned to The High Desert Inn-Lodging Facility on Edwards AFB, Ca.

This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 06/10/26

Due by 11:59 p.m. ET on June 10, 2026

Location

Edwards AFB, CA

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $21.96 - $25 per hour Pay scale & grade

NF 3

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required

Appointment type Term - 12 Months

Occupations and job series

  • 0303 Miscellaneous Clerk And Assistant

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

  • Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 26-6ZFSVL331957 Control number 870796600

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United States Air Force