Position Summary At Orlando Health Heart and Vascular Institute, our renowned cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide award-winning care in 40 specialties, using the latest in diagnostic imaging and treatment options. Our multidisciplinary team includes more than 70 physicians in 24 locations across Central Florida, spanning Orange, Osceola, Lake, Seminole, Highlands and Okeechobee counties. As a part of Orlando Health, the Heart and Vascular Institute includes a network of community and specialty hospitals with more than 4,000 providers. Orlando Health | Choose Well Position Summary Provides guidance to guest, patients, team members and vendors within the medical pavilion. Medical pavilion guest services coordinator will 1) assure patients and family are greeted and provided direction as they enter our facilities; 2) engage the patient at the beginning of their site experience 3) "unite" show seamless coordination and "hand-off" to the practices and ancillary services within the building. Orlando Health offers a great benefits package that includes: Medical, Dental, Vison 403(b) Retirment Savings Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Paid Time Off (Up to 5 weeks to start) Life Insurance Extended Leave Plan (ELP) Family Care (child care, elder care, pet care) Paid Parental Leave Pet Insurance Car Insurance 100% PAID Tuition as well as tuition reimbursment & monthly payments to help pay down any graduated school debt ALL benefits start day one Responsibilities Education High School diploma or equivalent. License & Certification None. Experience Two (2) years of experience in a customer service setting Qualifications Essential Functions Greet scheduled patients and escort or direct them to their respective destinations. Greet and speak with new walk-in customer, share the pavilion story, and provide collateral. Greet and track weekly vendors and service provided. Direct them to appropriate destinations. i.e. - UPS, Fed X, Ready Fresh, AVI, Staples. Greet service providers and escort them to appropriate locations for service. i.e. - Crown Linen, Stericycle, Shred-It, AVI. Anticipate, identify, and address any issues during service. Greet engineers/contractors and coordinate service/repairs, installation projects or quality assurance reviews. i.e. - general repair, fire extinguisher inspection, DEFIB inspection, ELLiE, HVAC, lawn care, telecom, cable and internet, alarm services, elevator, electric company, pest control, plumbing, engineering. Greet reps and direct them to the appropriate specialty suite. Round every morning to suites and other common areas to identify operational, mechanical, or housekeeping concerns. Report internal and external operational and/or mechanical problems to property manager. Submit work order requests when necessary. Manage Education Room use and Resource Calendar reservations. Also, when applicable, assist leadership in managing events scheduled in the Education Room. Serve as pavilion ambassador at external events representing your pavilion. Collect USPS and distribute to appropriate suites. Coordinate requests for scheduling meetings in Education Center/Conference Room. Walk exterior of property once a week to review lawn maintenance, waste service and overall quality of property maintenance. Provide tours to OH guests interested in learning about the pavilion. Manage foot traffic to ensure the best possible experience for patients and their guest. Collaborate with marketing to provide collateral promoting services provided at the pavilion. Coordinate orientation of new physicians; provide operations support with FOA and MA team members to allow for a seamless transition. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned.
Essential Functions Greet scheduled patients and escort or direct them to their respective destinations. Greet and speak with new walk-in customer, share the pavilion story, and provide collateral. Greet and track weekly vendors and service provided. Direct them to appropriate destinations. i.e. - UPS, Fed X, Ready Fresh, AVI, Staples. Greet service providers and escort them to appropriate locations for service. i.e. - Crown Linen, Stericycle, Shred-It, AVI. Anticipate, identify, and address any issues during service. Greet engineers/contractors and coordinate service/repairs, installation projects or quality assurance reviews. i.e. - general repair, fire extinguisher inspection, DEFIB inspection, ELLiE, HVAC, lawn care, telecom, cable and internet, alarm services, elevator, electric company, pest control, plumbing, engineering. Greet reps and direct them to the appropriate specialty suite. Round every morning to suites and other common areas to identify operational, mechanical, or housekeeping concerns. Report internal and external operational and/or mechanical problems to property manager. Submit work order requests when necessary. Manage Education Room use and Resource Calendar reservations. Also, when applicable, assist leadership in managing events scheduled in the Education Room. Serve as pavilion ambassador at external events representing your pavilion. Collect USPS and distribute to appropriate suites. Coordinate requests for scheduling meetings in Education Center/Conference Room. Walk exterior of property once a week to review lawn maintenance, waste service and overall quality of property maintenance. Provide tours to OH guests interested in learning about the pavilion. Manage foot traffic to ensure the best possible experience for patients and their guest. Collaborate with marketing to provide collateral promoting services provided at the pavilion. Coordinate orientation of new physicians; provide operations support with FOA and MA team members to allow for a seamless transition. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Attends in services/meetings as required. Completes all mandatory education. Assume the responsibility for professional growth and development Other duties as assigned.
Education High School diploma or equivalent. License & Certification None. Experience Two (2) years of experience in a customer service setting